Support Engineer

Mandatory criteria
Software engineering best practices, with at least 3-5 years of experience in supporting, or maintaining and delivering high-quality software.
2+ years experience using or administrating a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab). More than acronyms, these are the tools that our customers use and that our products integrate with.
Excellent English, verbal/written communication skills

The impact you can have
As a Support engineer, you will contribute to Sonar products adoption and integration. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also investigate and solve customer issues in a timely manner. In Sonar, you will represent the customer voice in product discussions.

On a daily basis, you will
Help customers integrate our solutions across their development pipeline. It means helping with the technical integration with developer IDE, ALMs, and Continuous Integration chain; the integration to software lifecycle (SCM, build, test), and the integration to existing business applications (identity provider, database, etc.).
Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation and managing customer relationships all along the way.
Collaborate with Sales and Consultants to improve overall customer experience and make sure that our Service offering brings maximum value to our customers.
Work with the rest of the team to listen, challenge, and refine customers feedback to feed discussions with product teams and shape product evolutions.
Have a voice in enhancing the way we work.

The skills you will demonstrate
Working knowledge of both local and cloud-based software deployment platforms and technologies, including Linux, Windows, Docker, Kubernetes, AWS, Azure
Investigation skills to understand problems in their context and the ability to reproduce these scenarios.
Team player, receiving and giving feedback as well as sharing knowledge.
Can-do attitude: challenging status quo, leading and contributing to key improvements and innovations.

Why you will love it here
We value a safe work culture - founded in respect, kindness, and the right to fail.
We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate!
Work-life balance - a healthy work-life balance is very important at Sonar.
Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success! We're happy to support all employees in this journey if desired.

What we do
As Home of Clean Code, Sonar is the ultimate solution to achieving Clean Code for developers and organizations alike.

The company was formed to develop the open-source tool SonarQube, which has since become the go-to standard in code quality management. We strive every day to pave the way for developers, tackling the toughest issues head-on and pushing the limits of what’s possible.

For any questions you may contact: Krystal Arcoraci - 022 510 24 24 - oceapplicants@sonarsource.com

Candidature
To apply please use the following link:
https://jobs.lever.co/sonarsource/7ff9df69-35f4-4cf8-af8f-2e9fd5257d02