Alumni Services Manager

Alumni Services Manager
Alumni Services Manager
Permanent contract / Glion, Switzerland
Glion Institute of Higher Education, a Sommet Education Group brand, is a private Swiss institution shaping the future of hospitality and luxury management education across 3 campuses in Glion and Bulle (Switzerland) and London (UK).
3rd in Hospitality and Leisure Management, 3rd in employer reputation in the 2026 QS World University Ranking.
Accredited by the New England Commission of Higher Education (NECHE) and Swiss Accreditation Council (SAC) as a University of Applied Sciences Institute.
Development, Distinctiveness, Joint Commitment, Openness and Sense of Service are the values driving our actions. We offer an innovative, collaborative and thriving environment.
Responsibilities:
Be the main point of contact for the Glion Alumni Association, supporting the creation of a global ambassador network, events, communications, initiatives and creating a joint plan of activity for the community
Build personal relationships with influential / active Alumni globally, proactively targeting certain Alumni to activate long-term relationships
Manage all aspect of the Glion Alumni platform, ranging from creating a content plan, commissioning content (from Alumni stories to job feeds) and ensuring Alumni service requests are managed; to ensure everything runs smoothly behind the scenes
Support the Associations in the organization of events, focusing on communications, marketing and the promotion of ticket sales for global and regional events. Ensuring pre-, during and post-event activities are amplified across the relevant channels
Supporting various Glion/Sommet Education stakeholders who need to connect with Alumni (eg supporting the Gion Networking Committee, teams organizing business field trips, Executive Master's residential weeks, Educational Counsellors etc.)
Organize and host alumni visits \& events eg. Reunions, alumni-related activities during on-campus Recruitment Days
Present the AVP to Bachelor's students in their final year and the Master's students, promoting registration to the platform
Help showcase alumni achievements through written stories, film and audio, and present those stories in creative ways on social media, Alumni platforms, School website and internally, in collaboration with the Glion Brand Marketing team
Build strong B2B relationships with key Alumni in large or growing businesses that can provide internships for students and/or employment for graduates and alumni
Manage and report on data related to Glion Employer Partner contacts and job opportunities
Create and build a directory for alumni to list their businesses/entrepreneurial and/or fundraising projects
Coordinate with teams on campus to provide career services to alumni and services on request (et. Access to e-library resources)
Profile and experiences:
A Bachelor's degree in English, hospitality business, communications, public relations or a related field, or equivalent work experience
Minimum of 5 years' experience in a relevant role in the education sector or in a customer-service role focused on the management of customer loyalty and engagement in an international business that is focused on delivering premium services and consumer experiences
Excellent communication skills, with an ability to engage with and influence stakeholders at all levels of an organization
Demonstrate a versatile ability to communicate with the alumni community, student body, faculty members and industry partners
Fluent English with excellent verbal and written communication skills - French and other languages are a plus
Flexibility in terms of work hours and locations
Driving license mandatory
Other information:
Location: GIHE Sàrl, Route de Glion 111, 1823 Glion
Type of contract: undefined period of time contract
Activity rate: 100%
Start date: jpide868806jm jpit0728jm jpiy26jm