Application Manager SAP C4C Sales and Service Cloud 80-100% (all genders)

Description

In this role you will be accountable for:

Responsible for application management of our CRM system SAP C4C Sales and Service Cloud, with a focus on C4C Sales Cloud
Support international implementation projects and day-to-day operations
Define and implement interfaces to systems such as SAP S/4HANA, Self-Service Portal, Offering Tools and e-Commerce platform, in collaboration with involved application managers and developers
Evaluate solution concepts of CRs in terms of feasibility, risks and process/function standardization
Specify and implement CRs, including technical specification required by developers or for interfaces
Customize the system including documentation
Train and transfer knowledge to key users and process owners

To succeed in this role, you will need:

Education degree in IT, Business Administration, or a similar field (FH / University)
Profound understanding of CRM application management
Knowledge of SAP C4C Sales and Service Cloud
Knowledge of SAP ERP, especially SAP SD and/or CS, is preferred
Willingness to travel, especially during rollout projects, with less travel afterward
Fluent in English (spoken and written); German and other languages are advantageous
Team spirit and professional communication skills
Collaborative team player with a strong focus on user needs
Systematic thinker who effectively translates insights into actionable steps