ASSISTANT FRONT OFFICE MANAGER 100% H.F.D

Entreprise :

Prestigious International Clinic.

Description du poste :

Your tasks will be as follows:

• Warmly welcome patients, visitors, and clinic staff, reflecting the high standards of our establishment.
• Supervise and motivate the Guest Relations team (7 people), ensuring effective management and a positive work environment.
• Resolve any potential issues within the team by applying effective conflict management strategies.
• Actively participate in the continuous improvement of processes and services within the department.
• Supervise and coordinate the daily activities of the Guest Relations department.
• Play a key role in managing admissions for international patients, ensuring personalized and high-quality attention.
• Collaborate closely with Guest Relations for the management of complaints and special requests, ensuring optimal customer satisfaction.
• Co-manage work schedules, ensuring availability and efficiency of staff.
• Contribute to the training and professional development of new employees and interns.
• Develop and implement strategies to improve the Net Promoter Score (NPS) by ensuring exceptional customer service, actively collecting patient feedback, and initiating continuous improvements to increase satisfaction and patient loyalty.

Description du profil :

• Degree in hotel management.
• Professional background in 5-star establishments of international hotel chains (Four Seasons, Mandarin Oriental, Ritz Carlton, etc.).
• Confirmed managerial experience.
• Proficiency in written and spoken French and English (3rd language a plus).
• Innate sense of contact and strong customer sensitivity.
• Excellent communication, organizational, and problem-solving skills.
• Impeccable presentation and an excellent sense of customer service.