Call Center Agent (trilingual FR - EN - DE)

Position Snapshot

Location: Vevey, Switzerland

Company: Nestlé Enterprise S.A.

Act. Rate: 90 %
Type of contract: Permanent contract
Start date: ASAP

Position Summary

To complete our Phone Services and Call Center Department, we are currently looking for a Call Center Agent.

In this role, you will manage the Group-s central telephone center as well as the internal call center of all our sites, based in Vevey, by delivering a first-class service.

A Day in the Life of a Call Center Agent

• Handle internal and external calls within a short timeframe
• Ensure adequate transfer of internal and external calls while respecting our internal processes
• Ambassador of the group's image when interacting with customers
• Provide efficient answers in case of critical situations
• Analyze requests, monitor incidents and ongoing requests
• Perform various administrative tasks

What will make you successful

• CFC or equivalent
• Previous experience in a reception or front desk
• Good command of the MS Office tools
• Knowledge of SAP is a plus
• 3 - 5 years of experience in a similar role is a plus
• Fluent in English & French and good level of spoken German, Swiss-German is a plus

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win.

We aim to hire friendly, respectful, inspiring people who care about the people-s lives that we touch every single day.

Be a force for good. Join Nestlé and visit us on  www.nestle.com.

Vevey, CH