Campus Life & Student Support Coordinator

Reporting to the Director of Student Services and working closely with the Academic & Operations Coordinator, the Campus Life & Student Support Coordinator supports students throughout their journey at Les Roches, with a primary focus on B2B student groups.

The role acts as a trusted and approachable point of contact, helping students navigate campus services, understand institutional processes, and adapt to life in Switzerland. The successful candidate will provide practical guidance, answer day-to-day questions, support students in resolving routine challenges, and ensure they receive the assistance they need from the appropriate departments when required.

While supporting B2B students is a key priority, the role is part of the Student Services team and may support the broader student population as needed.

Key Responsibilities

Student Support & Guidance
- Act as a first point of contact for student questions, concerns, and practical day-to-day matters.
- Provide guidance on campus procedures, services, policies, and expectations.
- Help students successfully adapt to life in Switzerland and at Les Roches.
- Encourage student independence, responsibility, and engagement.
- Follow up with students to ensure required actions and administrative processes are completed.

Campus Navigation & Liaison
- Serve as a key point of contact for students seeking guidance and support.
- Guide students in accessing services across the institution, including Housing, Career Services, Academics, Finance, Student Affairs, and Operations.
- Provide first-line support for routine enquiries and resolve issues whenever possible.
- Prepare students for appointments by clarifying processes, expectations, and next steps.
- Identify matters requiring additional intervention and refer them to the appropriate department or the Director of Student Services.
- Maintain regular communication with the Academic & Operations Coordinator regarding emerging student needs and programme-related concerns.

Student Support & Success
- Provide practical guidance to help students adapt to life in Switzerland and at Les Roches.
- Explain administrative processes, institutional requirements, and available support services.
- Guide students in managing everyday challenges and accessing appropriate resources.
- Monitor and follow up on required actions, ensuring key deadlines and obligations are met.
-Promote student engagement with Career Services, internship preparation, and professional development opportunities.
- Support students before and during their internship experience by providing practical guidance, follow-up, and assistance with administrative, travel, accommodation, and other logistical matters, while working closely with the Internship Department and relevant campus services.
- Support onboarding, orientation and student communications.
- Assist with group visits, excursions, and programme-related activities as required.
- Support graduation-related communications and ensure students complete required administrative steps.
- Encourage independence, accountability, and successful integration into the Les Roches community.

Administrative Support
- Maintain accurate records of student interactions and follow-up actions.
- Coordinate student communications and administrative activities within Student Services.
- Contribute to departmental projects and continuous improvement initiatives.
- Prepare reports, updates, and summaries as required.

Qualifications & Skills
- Les Roches Alumni
- Experience in student services, hospitality, customer service, education, administration, or a related support role.
- Strong interpersonal and communication skills.
- Excellent organisational and follow-up abilities.
- Ability to work effectively with students from diverse cultural backgrounds.
- Proactive, service-oriented, and solution-focused approach.
- Ability to manage multiple priorities and maintain confidentiality.
- Fluent English (spoken and written).

Personal Attributes
- Friendly, approachable, and professional.
- Patient, supportive, and culturally aware.
- Strong problem-solving skills and sound judgement.
- Well-organised, reliable, and proactive.
- Team player with a genuine commitment to student success and experience.