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Central Operations Specialist

Entreprise
World Economic Forum
Lieu
Genève
Date de publication
25.11.2016
Référence
238618

Description

Central Operations Specialist
CENTRAL OPERATIONS SPECIALIST
 
The World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation.
 
The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas.
 
The Forum’s Central Operations and Performance Reporting team delivers both the day-to-day, business-as-usual operations and long-term process improvement. The team’s areas of focus include providing a single source (data warehouse) for all performance reports, and leading projects to build the Forum's operational capacity. The team supports business-facing teams in carrying out a range of operational and logistical tasks and ensures service excellence for all constituents and internal teams with a strong focus on continuous process improvement and resource optimization. Finally, the team identifies key performance indicators, reporting requirements and ongoing management analytics to support and guide the Forum’s business teams in relationship management, activation and retention efforts.
 
As a Central Operations Specialist, you will be responsible for undertaking a range of operational tasks on behalf of the business-facing teams. You will be result-oriented and continuously seek ways to work smarter. The Central Operations Specialist is expected to provide exemplary service and operational excellence to all stakeholders.
 
Duties and responsibilities
• Organize and implement a range of operational tasks for business-facing teams
• Allocate hotel rooms via internal booking tool
• Communicate internal updates to business teams
• Provide support to business teams in the preparation of Forum annual and regional meetings, as well as on-site
• Manage the flow of Partner contracts
• Manage contract change requests from Partners and act as first point of contact, both internally and externally
• Capture event feedback from business teams
• Support the team with coordination and administration
• Maintain good relationship and communication with key Forum teams
 
Qualifications and skills
• Strong academic background with a Bachelor’s degree (or equivalent) in a directly relevant field
• One to three years’ experience in corporate marketing, events/hospitality or key account management in a corporate environment and experience in process improvement
• Good appreciation of sponsorship programmes, rights and benefits, as well as corporate hospitality and events
• Excellent organization, planning and communication skills (verbal and written), with the ability to work independently
• Fluent in English; French is an asset
• Experience with Salesforce and other online tools is an asset
 
If you meet these requirements, please apply online.


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