Client Operations Analyst

During this 12-month contract; you will be the point of contact for the investors transacting in funds. You will namely lead the onboarding of new investors/clients, including transfer agency account opening and coordinating the drafting & negotiation of relevant legal agreements.

Client Operations Analyst

Our client is a renowned financial institution.

Description

• Provide high-quality service to both existing and prospective investors, as well as internal stakeholders, ensuring timely and accurate responses to all inquiries.
• Coordinate the investor account opening process by acting as a liaison between investors and/or their representatives, internal teams, and external transfer agency providers.
• Manage and oversee the onboarding of new investors, including the preparation, negotiation, and execution of legal agreements, along with the completion of AML due diligence.
• Input, update, and maintain investor records and account details within the internal CRM system.
• Track and manage investor dealing activities, ensuring proper oversight and compliance.
• Supervise the calculation and payment process of distribution fees to financial intermediaries.
• Monitor and evaluate the performance of external service providers, with a focus on adherence to key regulatory and operational requirements applicable to Luxembourg SICAVs.
• Design, produce, and maintain reports and dashboards leveraging investor data from internal and external sources to support business insights.

Profile

• 2 to 4 years of experience in an asset management company with experience of Luxembourg funds, in a transfer agency oversight and/or investor support function.
• Fluent in English.
• Excellent customer service.

Job Offer

You will join a renowned company based in the city center; offering great advantages.

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