Client Service Director

Job function
To reinforce our Geneva office and our Innovation expertise, we are searching for a Client Service Director who is looking for an exciting career path in servicing with excellence our key international & local clients.
The CSD will manage quantitative research projects, including briefing with the client, consulting on most appropriate design, analysis and presentation of key conclusions and strategic recommendations.
(S)he will also be a pivotal player in the relationship with clients, over and above current and future projects.

As part of this role, the Client Service Director key responsibilities are outlined below:
Key responsibilities
Have full responsibility for one major client, including:
Grow the business: turnover responsibility
Implement client plan to meet client needs and sustain growth
Develop a strong and solid client relationship, to turn opportunities into business.
Understand the client’s organization and navigates easily between the different teams and workstreams.
Capture clearly the different internal and external challenges.
Deliver a high level of consultancy:
Understand the category and business dynamics.
Consult with client to identify needs and shape most relevant learning plan
Develop most appropriate research solutions leveraging up-to -date and innovative techniques
Come up with precise and actionable recommendations
Interface with other Ipsos expertise and dedicated teams in the Ipsos world to ultimately deliver more holistic perspective to client.
Manage and coach a team of 2 to 3 people in Geneva.

To achieve these goals, the CSD and his/her team will be supported by the research group in charge of the management and execution of the projects and hence will work in close relationship with this team.
Reports ToHead of Department.

Desired Skills and Experience:
Graduate of marketing, sociology, psychology, business or related fields
Significant quantitative primary research experience [8 to 10 years] in a market research agency or related area (essential)
Strong market analysis skills, ideally in FMCG, OTC or tobacco environment
Strong expertise in leading multi-country projects, as more than 90% of projects are global
Strong communication skills, both written and verbal
Excellent English skills, French / German is an advantage;
Ability to deliver outstanding attention and services to the client;
Multi-tasking; ability to work on different projects at different stages simultaneously, with remarkable organization skills.
Open minded, curious, dynamic, enthusiastic.
Undisputable collaborative spirit, strong team player

The Location:
Geneva – Switzerland. At the heart of Europe in an international city chosen by several large corporations and international non-governmental organizations, in one of the world’s best performing economies with one of the highest quality of life.

About Us:
Ipsos is a Global leader in survey-based market research activities, focused on five areas of specialization – Advertising and Media, Marketing, Public Opinion, Loyalty and Operations. Curious and passionate people, who work together as a global team, with operations in 87 countries, drive our success. Join us and share our passion for innovation and commitment to give the best service to our clients and help them developing success with their brands and customers.