Client Service Director, Creative Excellence

Ipsos is a global leader in survey-based market research activities, present in 90 markets and employing more than 18,000 people. Our passionately curious research professionals, analysts and scientists have built unique multi-specialist capabilities that provide understanding and powerful insight into the actions, opinions and motivations of citizens, consumers, patients, customers or employees.
In Switzerland, Ipsos is the largest market research company; we are a team of 120, from more than 25 countries and based in Geneva, Basel and Root, working mostly for international marketing organisations.
Our Creative excellence team in Geneva, expert in quantitative advertising research is looking for a client Service Director.
The client service director will evolve in a multi-cultural and collaborative environment that promotes diversity and inclusion. The client service director will work closely with passionate creative advisors and will partner with sizable international clients, on various categories of products and services within creative excellence journey.
Some flexibility possible in the position with a mix of work at the office (3 days a week) and work from home.

The client service director will have the following main responsibilities:
Contribute & drive turnover to meet budget set for the team
Retain and grow the business with accountability on structural clients
Contribute to the commercial roadmap and monitor commercial activations
Understand the client’s organization and build-up solid relationship with key contacts

Leadership role within Creative Excellence team
Drive performance, managing ways of working, optimised workload, ensure team ownership and responsibility
Role of mentoring to grow the team expertise -> with regular feedback to team members and organizing trainings
Working closely with the project management team

Deliver a high level of consultancy to clients on the creative excellence journey, from early stage to in-market evaluation:
Understand the category and business dynamics
Consult with client to identify needs and shape most relevant research and learning plan
Interface with other Ipsos Services lines and global dedicated teams in the Ipsos organisation to ultimately deliver more holistic perspective to client.
Be a trusted creative advisor and partner for your clients.

Drive knowledge & culture of collaboration
Inspire the team by sharing learning, expertise and knowledge
Be vocal within Ipsos organisation and outside to build the fame of the creative excellence expertise in Switzerland

The desired skills and experiences to become a client service director at Ipsos creative excellence:
Essential:
University degree preferably in marketing/market research, social sciences, communication sciences or similar
Minimum 10 years of professional experience within market research agencies
Client management skills with ability to deliver outstanding attention and services to the client.
Commercial excellence acumen
Excellent ability to communicate and liaise with a variety of different internal and external senior stakeholders.
Solid market analysis skills, from data to insights
Excellent English skills
Curiosity, proactivity, and entrepreneurship spirit
Collaborative and supportive mindset

Desirable:
International minded and multicultural oriented with strong interpersonal communication skills
Passion for creativity, advertising, touch points, media, digital with professional experience in the domain
Other languages than English are an advantage.

Ready to become a creative advisor and inspire change with impactful research? Apply now! Send your CV and cover letter to Recruitment_Switzerland@ipsos.com