Client Settlements Associate

Are you passionate about delivering exceptional client service in the financial sector? As a Client Services Specialist, you'll be the primary point of contact for EMEA-based clients, handling settlement-related queries across products, markets, entities, and trade statuses. You’ll play a key role in ensuring smooth operations and building strong relationships between clients and internal teams.

Responsibilities

• Be the go-to contact for clients on all operational issues related to trade settlement in European markets.
• Resolve and escalate matched and unmatched trades efficiently.
• Respond promptly to client inquiries and provide clear, professional communication.
• Manage client fails reporting and associated risk (e.g., buy-in notifications, settlement fines).
• Collaborate with internal departments to resolve issues and ensure client satisfaction.
• Lead team activities including workflow allocation and 1:1 meetings.
• Investigate and resolve trade breaks.
• Contribute to ad hoc projects and industry initiatives.

Profile

• Confidence and professionalism in client-facing interactions.
• Strong communication skills and the ability to present clearly to various audiences.
• A proactive mindset with the ability to work independently and manage your time effectively.
• Experience in client service, particularly in DMA and OTC settlement.
• Solid understanding of operational risk, client money protection, and funding.
• A collaborative spirit and openness to diverse perspectives.
• A drive to innovate and challenge the status quo.
• Commitment to continuous learning and adapting to evolving client needs.

Benefits

• Professional Growth: Work alongside experienced teams and gain exposure to a wide range of financial products, markets, and operational processes.
• Learning Culture: Stay up to date with industry developments and participate in projects that shape the future of clearing and settlement.
• Collaborative Environment: Join a diverse and inclusive team that values fresh ideas, open communication, and mutual support.
• Global Exposure: Interact with clients and colleagues across regions, gaining international experience and insights.

Contact information

In case of any doubt on this vacancy (ref.: JN -102025-865489), please contact Lora Odoni at +41 58 233 39 26.

About us

Adecco is the market leader for staffing solutions in Switzerland and worldwide. Every day, our teams in our 50 locations throughout Switzerland ensure the best match between candidates and clients in various professional fields and industries. Adecco Switzerland is part of the Adecco Group, the world’s leading talent advisory and solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers. We skill, develop, and hire talent in 60 countries, enabling organisations to embrace the future of work.