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Complaint Coordinator (m/w)

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À propos de notre client

Our client is an international company based in Lausanne.

Description du poste

- Executes company procedures and processes relating to complaint intake, assessment and reporting

- Processes, records and closes complaint handling activities in a timely manner

- Tracks complaints and communicates with customers to gather additional information as required and provides adequate responses

- Works closely with Customer Services to support the product return process as it relates to complaints

- Acts as an interface between EMEIA customer support team, US complaint team and European customers, including distributors;

- Assists and supports other employees, teams and field personnel as necessary

- Performs other tasks and manages projects as assigned.

Profil recherché

- A Bachelor's degree or Swiss CFC

- 2 - 5 years of experience in a regulated environment (e.g. Medical Device, Pharma, Aviation, etc.)

- Ability to handle multiple tasks, to prioritize and schedule work to meet strict regulatory deadlines
- Fluent (C1 minimum) in written and spoken English and German

- Demonstrated organizational and planning skills, including action oriented, focused urgency and driving for results

Informations complémentaires

Join a dynamic company as a Complaint Coordinator (m/w).