Reference Code:  112284

CS Data Analyst & Project Manager

Le Sentier, VD, CH

Permanent

THE WATCHMAKER OF WATCHMAKERS

Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,400 different calibres and the award of more than 430 patents. Harnessing 190 years of accumulated expertise, La Grande Maison-s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication. 

HOW WILL YOU MAKE AN IMPACT?

• Data Analysis and Trend Identification: Collect, analyze, and interpret customer service data to identify trends, patterns, and opportunities for improvement.
• Reporting and Data Visualization: Develop and maintain clear and accurate dashboards and reports to track customer service performance and communicate key information to stakeholders.
• Cross-functional Collaboration and Team Support: Work closely with customer service teams in different time zones to understand their needs, propose solutions, and help them achieve their goals.
• International Project Management: Plan, execute, and oversee customer service improvement projects on an international scale, ensuring adherence to deadlines, budgets, and objectives.
• Continuous Improvement: Monitor customer feedback, evaluate the effectiveness of projects, and drive continuous improvements to optimize processes, tools, and the customer journey.

WHAT ABOUT YOU?

• Bachelor's degree in Business, Data Science, or Analytics;
• Proven experience in data analysis, preferably within an international customer service or a similar environment;
• Strong proficiency in data analysis tools such as SQL, Excel, Python, and data visualization tools (e.g., Power BI, ...);
• Solid understanding of project management methodologies and tools;
• Excellent interpersonal and communication skills, with the ability to collaborate and influence within diverse international teams;
• Detail-oriented mindset with the ability to prioritize and manage multiple tasks;
• Problem-solving skills to identify issues, find solutions, and drive process improvement in an international context.

LEARN MORE ABOUT LIFE AT JAEGER-LECOULTRE

careers.jaeger-lecoultre.com