Customer Service

Job Title: Customer Service Coordinator

Location: Canton de Vaud

Job Description:

We are seeking a dedicated and detail-oriented individual for our client as a Customer Service Coordinator. In this role, you will be responsible for providing exceptional support to customers, resolving inquiries and issues in a timely and professional manner. The ideal candidate will have a passion for customer satisfaction, excellent communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Serve as the primary point of contact for customers regarding supply chain inquiries, order status, and logistics coordination
• Communicate effectively with internal teams, suppliers, and logistics partners to ensure timely and accurate delivery of products
• Coordinate order processing, shipment scheduling, and inventory management to meet customer requirements and deadlines
• Proactively identify potential supply chain disruptions or delays and implement solutions to minimize impact on customer satisfaction
• Investigate and resolve customer complaints, concerns and issues related to products, services, or deliveries
• Provide timely updates to customers on order status, tracking information, and delivery schedules
• Collaborate with cross-functional teams, including sales, operations, and warehouse personnel, to address customer needs and optimize supply chain processes
• Maintain accurate records of customer interactions, transactions, and supply chain activities in the CRM system
• Generate reports and analyze supply chain metrics to identify trends, areas for improvement, and opportunities to enhance customer service

Requirements:

• Bachelor's degree or equivalent experience
• Previous experience in international customer service
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to remain calm and professional in challenging situations
• Proficiency in computer skills and experience with CRM software
• Ability to work independently and as part of a team
• Fluent in English, Swiss German and French