Customer Service Representative with development possibility (80-100%)

Your mission 

• Serve as the main point of contact for new and existing customers, understanding their needs and providing tailored solutions
• Guide customers through the entire order process, offering advice on available solutions
• Coordinate customer lifecycle processes and address any improvement suggestions or change requests
• Manage and process customer orders, including data entry, paperwork, and follow-ups
• Guide customers through the onboarding process, including e-commerce introductions
• Provide support for administrative tasks, such as maintaining pricing schemes for different markets
• Build and maintain strong relationships with customers through clear, timely, and proactive communication
• Utilize the company's ERP system (Microsoft Business Central) and CRM tool (Hubspot) for efficient and accurate order processing

Qualifications 

• Commercial apprenticeship and/or further education in customer service
• 4+ years of experience in customer service, preferably within the industry or medical/veterinary sector
• Excellent verbal and written communication skills in both English and German. Additional languages are a plus.

Your skills and professional experience 

• Background in medical device or veterinary industry is desirable but not a must
• Hands on mentality with strong client-facing skills, such as strong phone contact handling skills and active listening
• Service-oriented and friendly personality
• Proficient with corporate productivity and web presentation tools
• Problem solving and analysis along with the ability to maintain calm under pressure
• Ability to multi-task, prioritize, and manage time effectively
• First leadership experience preferable

We offer you 

• A highly diverse field of activities – each day brings new challenges and possibilities.
• An open-minded team with flat structures that appreciate open, cooperative exchanges and support each other - with us, this isn’t just a cliché!
•  An environment where everyone thrives for better solutions and can achieve their full potential
• A thorough onboarding process to ensure you’re fully prepared to hit the ground running
• A workplace in the city of Zurich with good public transport connections
• Contributions to health improving programs
• Contributions to our employees' development