Customer Service Specialist

For our pharmaceutical partner, GI Life Sciences is looking for a:

Customer Service Specialist

(temporary position)

Your mission:

· Order handling for assigned countries from receipt of order till final invoicing / shipment, in order to secure smooth order processing from start to end

· Contact point for internal and external customers and stakeholders

· To meet customer service standards by providing high customer service level

· Support other functions with related data

Your responsibilities:

• Ensure orders are processed on time and without issues

• Monitor and action blocked orders

• Issue of relevant billing documents for financial processing

• Issue or review shipping documents or any other documents needed for export, import or banks

• Organize/assist transportation for export or transit shipments and freight charges, and constant follow-up until delivery to the customer

• Handling all customer inquiries and complaints

• Review and provide input to Customer Protocols and CRF (customer request form)

• Consignment handling

• Regular review and accountability on open orders, accurate sales projection, and risk assessment

• Vacation relief for other countries

• Regular calls with customers / distributors / rep.offices

• Build strong relationships with internal and external customers and stakeholders

• Support and involvement in adhoc projects

Your profile:

• 3-5 years' experience in customer services environment

• Commercial experience within a matrix organization, good to have leading knowledge and experiences

• Experience in continues improvement & process streamlining/optimization

• Flexible, reliable, good team spirit, ability to work independently

• Good to have the knowledge of Sales Force

• SAP experience required

• English Fluent (written and spoken)

Your contact at Gi:

Manon Tenaud 022 737 12 07