Customer Service Specialist

• Customer Service Specialist - B2B
  
  • High-Tech Industrial Sector | Fribourg

About Our Client

Our client is a global leader in the research, design, integration, manufacture, certification, and lifetime service of measurement solutions for different added value industries.

Job Description

• Manage and support a portfolio of premier Category customer accounts.
• Ensure seamless processing of orders and deliveries (OTP / OTR / OTD).
• Handle pricing calculations for RFQs and contracts.
• Oversee customer forecasts and demand planning.
• Address customer disputes and manage overdue accounts.
• Contribute to inventory, revenue, and arrears target management.
• Maintain accurate customer master data (MDG).

The Successful Applicant

• Commercial background or Bachelor's degree in Economics, Business or similar.
• Minimum 3 years' experience in B2B customer service, ideally within industrial or high-value technological environments.
• Proven ability to manage stakeholders in an international setting.
• Strong communication, listening, and multitasking skills.
• Organized, detail-oriented, reliable, and flexible team player.
• Proficient in Microsoft Office and ERP systems.
• Fluent in French and English (written and spoken); German is a plus.

What's on Offer

You'll work at the cutting edge of engineering innovation, contributing to breakthroughs that shape a better future. Based in Fribourg site, this position offers growth potential, cross-functional collaboration, and the chance to be part of a global leader in its field.

1 day per week work from home.

Quote job ref

JN-072025-6790790

Job Function

Customer Service

Specialisation

Supply Chain

Industry

Industrial / Manufacturing

Location

Fribourg

Contract Type

Permanent

Job Reference

JN-072025-6790790

Job Nature

Home Office