Customer Support Manager m/w

As a Customer Facilitation Management Professional at Honeywell, you will take a guiding role in managing and coordinating customer facilitation activities to ensure efficient and effective resolution of customer issues and high customer satisfaction.

Roles and Responsibilities:

. Establish a management operating system (MOS) utilizing salesforce.com (SFDC) with assigned Airline customers that includes regular performance reviews (Delivery, Technical Support, Product Performance, CMM Updates, promote portal/improvement initiatives), all cumulating in an improved Airline Customer

Experience.

. Establish and drive execution of Airline survey improvement plans and reliability initiatives.
. Ensure the Airline improvement plans translates into increased satisfaction on Boeing/Airbus OEM Industry Survey Results in the top quartile of all participating suppliers.
. Responsible for communication and development of action plans as a result of Customer Effort Survey results.
. Drive Customers to provide efficient order information through increased M2M, electronic ordering, etc to reduce potential encumbrance throughout the delivery process
. Develop a plan and execute sustained closure of Airline Service Requests to their committed deadlines, ensuring an execution rate of > 95%.
. Airline change management communication as it relates to business policies and systemic process changes.

Background :

. Bachelor's degree in Business, Engineering or related field plus 2 years of relevant experience, or in lieu of degree,

. Minimum 5 years of experience in Business, Customer Support, Engineering, Operations, Supply Chain and/or Program Management

. Minimum 2 years of indirect leadership experience, within a large global organization requiring interaction across multiple countries

. Demonstrated strong bias for action and strong internal network.

. Ability to learn / utilize numerous applications (examples, Sales Force, SAP, Tableau, and other complex tool sets) primarily through self-training.

. Strong verbal and written communications skills

. Demonstrated partnering skills with key internal and external customers

. PMP certification is a plus

. Ability to quickly adapt to differing leadership styles across multiple customer business teams

. Ability to drive change within peer group and with customer business teams resulting in a higher level of consistency across teams and an elimination of non-value added activities.

Honeywell Operating System and Sales Experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.