Customer Support Specialist

RESPONSIBILITIES:

• Engage with clients via chat, video calls, and phone calls to provide timely and comprehensive support.

• Proactively address client inquiries and support tickets through our efficient ticketing system.

• Cultivate strong relationships with our clients, serving as their first point of contact for onboarding, periodic reviews, and navigating cross-border regulations.

• Compile insightful internal reports on client interactions, feedback, and technical issues to drive continuous improvement.

• Collaborate closely with colleagues in the Wealth Management department and across various teams to resolve challenges effectively.

• attention to detail and ability to multitask in a fast-paced environment.

PROFILE:

• Post-obligatory diploma or equivalent.

• Minimum 1 year of experience in the financial sector, showcasing a dedication to client service.

• Proficient in MS Office tools; experience with Temenos or CRMs is advantageous

• A collaborative team player with a client-centric mindset.

• Proactive problem solver, adept at leveraging digital tools.

• Exceptional communication skills with a talent for inspiring and guiding clients.

• Meticulous attention to detail and ability to multitask in a fast-paced environment.

• A collaborative team player with a client-centric mindset.

• Proactive problem solver, adept at leveraging digital tools.

• Exceptional communication skills with a talent for inspiring and guiding clients.

• Meticulous attention to detail and ability to multitask in a fast-paced environment.

•Bilingual German/Swiss German and English (C1/C2 level), any other swiss national language as an asset

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