Export Customer Service Specialist

Position Snapshot: 

-    Location: La-Tour-de-Peilz, Switzerland
-    Company: NESA BGS 
-    Act. Rate: Full-Time Act. Rate 100 %
-    Type of contract: Temporary 6 months contract
-    Genuine opportunities for career development, training and personal development. 
-    Attractive and dynamic international working environment.
-    Modern -smart office- locations providing agile & collaborative workspaces.

Position Summary : 

BGS supports Nestlé operating companies & other Nestlé units in their quest to delight consumers, by providing them with integrated trading solutions in a professional & cost-effective manner, while offering a platform for business development.  

Located in La Tour-de-Peilz on the shores of Lake Geneva, our passionate multicultural team is focused on delivering first class services in import/export, logistics and financial services. We offer a dynamic working environment that provides opportunities to develop and grow your career within the Nestlé Group. 

As a Customer Service Specialist, you will ensure outstanding service on Export Operations and manage end to end order to delivery process in triangular & direct transactions. 

A day in the life of a Customer Service Specialist: 

-    Ensure sustainable Customer Service Operations with a best-in-class service level for the customers portfolio.
-    Creation of sales orders, Purchase orders, their transmission to production sites and their confirmation on time.
-    Collaborate with Producing Markets to ensure on time dispatch of goods with accurate export documentation.
-    Ensure flawless execution of automated transactions in SAP by monitoring, analysing and fixing Idocs failures (IVC flows).
-    Turn problems into opportunities for continuous improvement by taking the lead on projects/initiative.
-    Strive for excellence by challenging status quo in the operational reviews and by proposing corrective actions to fix failures. 
-    Drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.
-    Perform Customer Service compliance activities.
-    Participate and contribute to operational reviews with respective business functions.

What makes you successful:

-    Proven first Experience in International Customer Service or extensive knowledge and experience in following areas: Incoterms, Export & Shipping documents, Letter of Credit, Foreign Trade & Customs, Physical Logistics, Demand or Supply Planning.    
-    Knowledge of Project management in a Customer Service related area.
-    Entrepreneurial mindset.    
-    Openness to dialogue & understanding of various cultures.
-    Ability to proactively manage challenging situations and identify solutions to potential issues.    
-    Clear passion for creativity and out of the box thinking.
-    Proficiency on SAP.
-    Fluent in English (written & spoken).

If your profile matches our needs we will be looking forward to receive your application in English. Please visit www.nestle.com/jobs and apply in English. 

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win.
We aim to hire friendly, respectful, inspiring people who care about the people-s lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on www.nestle.com.

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La Tour-de-Peilz, CH