Front Office Coordinator

The « Château de Bossey » is home X Office « Château de Bossey » is home X Ecumenical Institute, which is the training centre of the World Council of Churches. It is also a hotel and one of the largest conference and banqueting centres in the region, open to the public, with its four buildings, 90 rooms, 10 meeting rooms X self-service are seeking a « Front Office who will be responsible for the smooth and efficient of the Bossey Institute, overseeing guest services, team supervision, and event are seeking a « Front Office who will be responsible for the smooth and efficient of the Bossey Institute, overseeing guest services, team supervision, and event Office As soon as 100%REPORTS TO: Bossey Hotel & Conference Centre ManagerSPECIFIC RESPONSIBILITIESKey Responsibilities• Maintain and manage the PMS X • and train receptionists, trainees, and temporary staff• Prepare staff schedules according to institute occupancy, in compliance with CCNT guidelines• Regularly follow-up on offers and proactively pursue prospective clients• Maintain guest and develop new business• Manage and monitor accounts for departmental staff• Oversee planning and room X occupancy Manage seminars and banquets room X travel agency bookings and the Channel Manager accordingly• Oversee daily/weekly of reception and restaurant cashiers, credit card payments (BCV, PostFinance), and debtor accounts in Fidelio, ensuring accuracy and timely follow up.• Manage petty cash, receipt tracking, daily cash controls, and ensure bank deposits comply with and Logistics Responsibilities• Welcome X , groups, students, seminar participants, and walk-ins• Prepare cards and verify prior to arrival• Receive mail, deliveries and external contracts• Prepare daily function sheets for events and distribute to relevant departments (Kitchen housekeeping, stewarding, hotel management)• Manage cash funds and daily cash balancing• Maintain daily with other departments• Maintain schedules (guests, students, etc)• Implement safety procedures as defined by management• Ensure reception area maintenance and AND SPECIAL & Experience• Studies in Hospitality Management, or field.• 3–4 years of experience in a similar role with comparable responsibilities (experience in small/medium-sized hotels preferred).Skills & Competencies• Proven skills and professional training in the relevant fields.• People management experience (performance review, goal setting, etc.).• Fluency in the French and English languages. Knowledge of German is a plus.• Good knowledge of the products and services offered by the hotel and the institute.• Proficiency with hospitality software systems (Fidelio, POS systems).• Knowledge of online booking ( , , Expedia).• Capacity to take responsibility and implement management decisions.• Ability to work independently and as part of a team.• Professional and well-presented appearance.• and results-oriented.• Strong numerical and reporting skills.• Positive and customer-service oriented.• Flexible to work outside regular hours when required.• Valid driving licence and own vehicle HUMAN WCC:The WCC is an equal opportunity employer. The sole criteria for recruitment, training and career opportunities are skills, experience and performance for all its staff members. jida2781bcafr jit0414afr jpiy26afr