Head of Operations H/F

INTRODUCTION

For our client, a leading fast-food chain, we are conducting an exclusive search for a

Head of Operations

permanent position at 100%

Join a dynamic, fast-growing brand and lead multi-unit operations while driving excellence and an outstanding customer experience.

DESCRIPTION DE LA MISSION

Your mission:

• Full financial responsibility for your area, overseeing multiple points of sale.
• Ensure the implementation and adherence to company standards, concepts, and guidelines across all outlets.
• Lead budgeting processes together with managers and collaborate closely with senior management.
• Act as the key representative of the brand with partners, landlords, suppliers, and other stakeholders.
• Bridge operations and support functions to guarantee smooth business performance.

Sales & Customer Focus:

• Ensure a best-in-class customer experience and service culture across all locations.
• Drive sales and operational KPIs, ensuring that guest satisfaction remains at the highest level.
• Implement and promote the company's customer service philosophy in daily operations.

Leadership & Team Management:

• Leadership and oversight to managers and teams, with responsibility for a large workforce of over 180 employees.
• Identify, recruit, and develop talent, ensuring the right people are in the right positions.
• Coach and empower managers and teams, promoting a culture of performance and accountability.
• Foster transparent and effective communication across all units.

PROFIL ATTENDU

Your Profile:

• Proven leadership experience in multi-unit fast-food or system catering (or retail/hospitality with strong operational exposure).
• Completed training in hospitality, F&B, or retail management; further education is an asset.
• Process-oriented mindset with strong analytical and problem-solving skills.
• Customer- and quality-focused with a drive for operational excellence.
• Entrepreneurial, flexible, and resilient, with strong social and communication skills.
• Fluent in French and English; German is an advantage.