/ L'annuaire des offres d'emploi en Suisse Romande

ICT Operation Engineer

Entreprise
IGT Global Services Limited Larnaca, succursale de Pully
Lieu
Vaud (Région lausannoise)
Date de publication
24.11.2016
Référence
237909

Description

IGT (formerly known as GTECH) is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming.

Leveraging a wealth of premium content, substantial investment in innovation, in-depth customer intelligence, operational expertise and leading-edge technology, our gaming solutions anticipate the demands of consumers wherever they decide to play.


We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 13,000 employees. For more information, please visit 

 

In order to provide IT systems operation support to La Lotterie de la Suisse Romande in Lausanne, we are looking for a


ICT Operation Engineer


You will provide support for ongoing operations and projects, both to internal and external customers; supporting Quality Assurance as well as Customer Acceptance Testing and providing documentation.

 

  • Provide operations mentoring and support to customer's IT systems operations staff where required.

  • Provide 24 hour first-level operations support where needed.

  • Respond accordingly during system emergencies to minimize financial penalties.

  • Incident management: investigate incidents in the production environment, develop incident reports and other follow-up items to the customer base, working mainly with remote SW engineers.

  • Make recommendations regarding improvments for operating systems, software, infrastrucutre and procedures.

  • Prepare and verify Computer Operations documentation and checklists.

  • Service Providers Management: verify external providers charges against signed contracts.

  • Interface with Services Project Manager and customer staff as appropriate during projects.

  • Provide support to QA and CAT phases of projects.

  • Perform specialist training as required.


 

PROFILE



Minimum education: High school degree in Computer Science.

Years’ Experience: Minimum 2-3 years’ experience with System administration and a good track record of customer support experience. Must be competent in key areas such as Linux/Windows/SQL. Knowledge of ITIL practices is a plus.

Languages: Fluent in French & English.

Other skills: must be flexible, autonomous, take initiatives, stress resistant, capable of prioritizing tasks & manage constant changes and multiple different tasks, able to work with remote teams 


Due to its international structure, IGT provides you with a challenging multicultural environment where you can use your initiative and contribute to the realization of the company’s targets. IGT strongly believes in personal development and invests continually in training and coaching.


 


Please apply by e-mail to .



 





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