Code de référence:  103147

International Client Services Performance Senior Analyst

Geneva, GE, CH

Permanent

L-histoire de Cartier repose sur l'audace et la passion. Nous avons adopté un esprit pionnier et audacieux qui continue d-inspirer nos équipes, tous métiers confondus, de nos boutiques à nos ateliers et nos sièges sociaux depuis plus de 170 ans. Nous comptons plus de 9000 collaborateurs de 105 nationalités différentes qui partagent un esprit indépendant et un engagement envers l-excellence, et qui ont pour ambition d-enrichir en permanence l-héritage de la maison en repoussant les limites de la créativité.

World renowned in jewellery and prestige watchmaking, Cartier has combined expertise and excellence since 1847. Cartier has made its creations into legends, with a team of men and women who make their passion their career.

Cartier is recruiting a Client Services Performance Analyst. This role, in the International Client Marketing Team, will give you the opportunity to work on exciting projects with worldwide stakeholders and a strong client focus. The ideal candidate will thrive in a fast-paced environment and is eager to be at the forefront of client-centric initiatives.

ABOUT THE ROLE

Step into a position embedded in our dynamic International Client Marketing team, which is composed of 4 core pillars: Client Services, Client Relations, Client Insights and Client Data & Knowledge.

Within the International Client Services team, as International Client Services Performance Analyst you will play a crucial role in driving the success ofthe Maison-s Client Services strategies. Your focus will be on monitoring and analysing Client Services activities, and making strategic recommendations to enhance Client Services operational efficiency and design specific action plans.

At Cartier, we strive for excellence in everything we do. This role will be key to optimize our global Client Services operations and strategies. The position requires strong analytical skills and a deep understanding of central, regional, and local Client Services strategies in the luxury industry.

You will collaborate closely with teams across Client Marketing, Operations, Manufactures, Finance, Product Marketing and Richemont, and report directly to the International Client Services and Performance Manager.

HOW WILL YOU MAKE AN IMPACT?

• RESPONSIBILITY 1: Monitor Client Services Activities
• Deliver insightful monthly Activity Reports and share them with a broad internal audience of key stakeholders.
• Provide targeted analysis for the Presidency, EXCO, and cross-departmental initiatives.
• Act as the go-to expert for CS Activity Data for all international departments, regions, and markets at Cartier, and for Richemont.

• RESPONSIBILITY 2: Analyse Results and Propose Recommendations
• Identify key performance indicators and create impactful reports to present actionable insights, tailored to various audiences.
• Uncover strategic and technical improvement levers to elevate Client Services performance, in line with Cartier-s high standards.

• RESPONSIBILITY 3: Operate and Enhance Reporting tools
• Develop strategic dashboards and build reports in collaboration with the Client Data & Knowledge and Client Relations teams.
• Address technical bugs and oversee the testing phases of new dashboards and functionalities.
• Ensure data accuracy within the tools and manage access permissions.

• RESPONSIBILITY 4: Continuous Improvements and Global Enhancements
• Lead the charge on CS Explore in Looker, identifying and gathering enhancement needs
• Train stakeholders across Central, Regional, and Market levels.
• Support markets in the analysis and adoption of tools, aiding in data extraction and interpretation of KPIs.

• RESPONSIBILITY 5: Contribute to Strategic Planning and P&L
• Support the creation and update of the Client Services P&L and Operational Efficiency dashboards by providing insights on the drivers behind the figures
• Make recommendations to improve Client Services Operational Efficiency while optimizing resources.

WHY JOIN US?

At Cartier, you'll be part of a legendary brand synonymous with luxury and excellence. You'll have the opportunity to influence global strategies, work with a diverse and talented team, and enjoy a dynamic and rewarding career path.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Are you a data-driven professional with a passion for luxury and a curiosity about client engagement? Are you seeking an exciting position within a dynamic team? If so, Cartier is looking for you!

Education

Degree in Engineering, Statistics, Mathematics, Data Analytics, Economics or from a top-tier Business School.

Required experience

• 3 to 5 years of relevant professional experience in Business Reporting
• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
• Experience in Finance, Audit, or Management Control in a global context is a plus
• Proven ability to manage multiple stakeholders and transversal projects
• Exceptional organizational and project management skills
• Fluency in English is mandatory

Personal skills:

• Highly rigorous and organized with a keen attention to detail
• Strong client orientation with an innate sense of luxury and service excellence
• Business and results-oriented with a data-driven decision-making mindset
• Exceptional oral and written communication skills, with excellent listening abilities
• Comfortable working autonomously while being a collaborative team player
• Ability to juggle multiple projects simultaneously and efficiently

WHAT DO WE OFFER

• We create a positive environment and highlight your personal and team performances
• We-re fully transparent and share with you: Maison strategies, key information, needs of others Corporate Departments
• We constantly educate you with: Cartier-s savoir-faire, competitive landscape, industry news, client experience best practices

YOUR JOURNEY WITH US

If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity. If things go well on both ends, you will meet the hiring manager and the HR Manager. 

En savoir plus sur la vie chez Cartier

www.careers.cartier.com

Richemont possède plusieurs des plus grandes entreprises mondiales dans le domaine des produits

de luxe, avec des atouts particuliers dans les domaines de la bijouterie, des montres et des

instruments d'écriture. Cartier a rejoint le groupe en 1988.

En savoir plus sur le Groupe Richemont