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International Retail Trainer

Approach People Recruitment SA
Genève (Ville de Genève)
Date de publication


Our client is a top actor in the luxury industry, famous for their exquisite watches and jewelries. They have been playing a main role in the sector for over a century.



For their growing international training team, they now seek to recruit a: International Retail Trainer – Luxury Jewels and Watches – French, English and German


Location: You can be based in any large cities in Europe with an international airport.



As an International Retail Trainer, you will be responsible for raising the bar in terms of service excellence and selling skills and become a credible coaching partner for the retail network in Europe.

International Retail Trainer



  • Being responsible of the deployment of the sales trainings to store manager and team on selling skills, brand, story -telling and some collections

  • Responsible to engage and develop store managers and team on commercial training topics ensuring continuous training to the sales advisors, Store Managers, Retail Managers on Selling skills aspects

  • Work with store managers on KPIs / analysis and related action plans to increase sales results

  • Develop and follow up action plans related to Mystery Shopping initiatives in coordination with CMDs, Retail Managers, Store Managers

  • Accountable for co-ordination of training events to do in class and in store and deployed by the trainer or by external consultants (i.e. selling skills training) ensuring the local training organization with the support of local staff team

  • Responsible for defining and inviting the right audience (for all mono-brand stores), the calendar of activities, setting the venue and all the aspects related to the locally executed trainings of local and international training programs

  • Participation to the train the trainer sessions organized from corporate training dept.

  • Ensure proper deployment of the training related materials

  • Coordination with HR Department (Development and Training)  for action plans related to Store Managers and sales staff on soft skills training

  • Suggest improvements on training tools assisting store managers/sales force in identifying training needs and provide feedback to Corporate Training dept.



Your profile:


  • At least one experience in retail position (Sales Advisor or Store Manager) or as an Area Sales Manager or Travel Retail Manager

  • One experience as a Retail Trainer

  • Experience in watches or jewelry  would be a strong asset but experience in luxury or fashion or cosmetics welcomed

  • Flexibility to work with a 80% travel requirements.

  • Selling and training Skills

  • Fluency in English, French and German (mandatory)

  • Communication Skills

  • Observation, Feedback, Training on the job

  • Organization and Planning

  • On site coaching

  • Knowledge of the relevant market (competitors, luxury business)



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