IT Helpdesk Support

IT Helpdesk Support #

(m/f/d)

Freelance/temporary employment for a project

Lausanne

Start date: asap

Reference number: 884711/1

Responsibilities

• Monitor infrastructure, applications and operational alerts
• Identify, log and track incidents using ticketing tools 
• Coordinate with internal technical teams to ensure timely resolution
• Perform first-level troubleshooting and operational checks
• Execute documented operational procedures
• Verify scheduled tasks, system availability and backups
• Maintain operational documentation and reporting activities
• Support occasional on-site technical interventions

Profile

• Proven Experience in IT Support, Helpdesk, Service Desk, NOC or IT Operation
• Experience with ServiceNow, Jira, EasyVista, Remedy or similar tools
• Basic understanding of IT infrastructure, Windows environments and networking concepts
• Strong organisational skills and attention to detail
• Ability to work in a structured environment and follow procedures
• Service-oriented mindset
• French: Fluent / Native level (mandatory)
• English: fluent level

Benefits

• Potential for a long-term assignment with extension opportunities
• We will give you valuable tips and feedback on your application documents and interviews