IT Lead Support - CTRM ASPECT

Description

Our client is a trading company located in Geneva

Leadership & Team Management

Lead and mentor a team of support engineers across multiple locations.
Provide guidance, coaching, and performance management to ensure high-quality support and professional growth.
Foster a culture of collaboration, accountability, and continuous improvement.

Operational Oversight

Oversee ETRM support operations, ensuring SLAs are met and critical trading processes remain uninterrupted.
Act as the primary escalation point for high-impact incidents and ensure root cause analysis and long-term remediation.
Coordinate daily start-of-day/end-of-day checks and incident response planning.
Manage shift schedules to ensure 24x7 support coverage when needed.
Support all modules of the ETRM system and related upstream/downstream interfaces.
Monitor application availability and proactively report issues.

Stakeholder Engagement

Serve as the main liaison between business users (traders, schedulers, back-office) and IT teams.
Build strong relationships with vendors and internal stakeholders to manage escalations, upgrades, and roadmap planning.
Drive proactive communication with senior management regarding support KPIs and issue trends.

Strategic Responsibilities

Identify and implement process improvements, automation opportunities, and system enhancements.
Contribute to planning and testing for patches, upgrades, and configuration changes.
Maintain system documentation and training materials for both internal teams and end users.

Bachelor's degree in Computer Science, Finance, or a related field.
6-8 years of IT experience, including 3+ years supporting ETRM systems.
Solid understanding of commodity trading and the trading lifecycle (pricing, risk, logistics, settlement).
Hands-on experience with trade capture, mark-to-market, and P&L processes.
Proficient in SQL and basic scripting (Python or VBA).
Familiarity with integration protocols, APIs, or data mapping is a plus.
Exposure to other CTRM systems and ITIL/project management frameworks is a plus.
Experience with application deployment, configuration, and testing
Fluent in English.

Attractive package and environment

Quote job ref

JN-112025-6891847

Job Function

Information Technology

Specialisation

ERP

Industry

Financial Services

Location

Geneva

Contract Type

Permanent

Job Reference

JN-112025-6891847