IT Programme / Project Lead Infrastructure

IT Programme / Project Lead Infrastructure (IT Service Management)
Lead a strategic ServiceNow programme and deliver complex ITSM projects across a large-scale enterprise environment.
IT Programme / Project Lead Infrastructure (IT Service Management)
Job description:
As an IT Programme / Project Lead, you will manage a ServiceNow programme and ensure the end-to-end delivery of related IT projects, from feasibility and planning through execution and operational handover.
Your responsibilities will include:
Translating programme objectives into actionable work packages
Managing project scope, timelines, budgets, costs, resources and delivery progress
Coordinating release planning, platform upgrades and technical dependencies with the ServiceNow Platform team
Aligning projects with the ServiceNow roadmap and wider strategic objectives
Ensuring compliance with internal governance frameworks and delivery standards
Maintaining the quality and compliance of all project deliverables
Providing timely and transparent reporting to sponsors, steering committees and senior management
Working closely with Global IT Service Management and IT Service Engineering teams to define priorities
Identifying and engaging key technical and business stakeholders
Managing risks, issues and dependencies across multiple projects at programme level
Leading and motivating cross-functional project teams
Coordinating external vendors and contractual deliverables
Ensuring the successful transition of completed solutions to operational teams
Job requirements
At least 10 years of proven IT project or programme management experience
Senior-level experience managing complex projects using Waterfall, Agile and hybrid delivery methodologies
Strong experience within IT Service Management environments
Good understanding of ITSM processes and ITIL best practices
Solid knowledge of ServiceNow and its core capabilities, particularly ITSM and Configuration Management Database (CMDB)
Proven ability to manage dependencies across several concurrent projects
Experience with project planning, resource management, budgeting, cost control and progress monitoring
Strong vendor and contract management experience
Excellent stakeholder management and communication skills, including executive-level reporting
Strong analytical, conceptual and problem-solving capabilities
Structured, proactive and results-oriented approach with a high level of ownership
Ability to lead and motivate cross-functional teams in a dynamic environment
Higher education in Computer Science, Business Informatics or a related discipline, or equivalent professional experience
Professional proficiency with Jira, Confluence and Microsoft Office
Business-fluent German and English, both written and spoken, at C1/C2 level
About the customer:
Our client is an established international financial services organization with a strong presence in Switzerland and a highly developed global IT landscape.
Competences:
Nice to have
Previous experience within financial services or another large-scale enterprise IT environment
Knowledge of additional ServiceNow modules and Common Service Data Model (CSDM) concepts
Project or programme management certification such as PMP, PRINCE2, MSP or IPMA
ITIL v3 or ITIL 4 certification jid30f137eob jit0834ob jiy26ob