IT Service Desk Specialist

About Us

 

Penta

is a Managed Service Provider (MSP) specializing in IT outsourcing and cloud transformation, operating in both public and private data centers. From our offices in Geneva, Switzerland, and Dubai (DIFC), United Arab Emirates, we deliver secure and reliable IT services to clients around the world.

 

To support our expanding customer base, we’re looking for a Service Desk Specialist with strong expertise in Microsoft 365 technologies to join our dynamic team.

 

IT Service Desk Specialist

Your Role

 

As a Service Desk Specialist, you will play a key role in delivering technical excellence and ensuring client satisfaction.

 

You will:

 

Support Users: Provide efficient remote and on-site assistance to resolve client issues across Microsoft 365, Windows, and networking environments.

 

Manage Systems: Administer and troubleshoot Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams, Intune) as well as Active Directory, Windows Servers, and Citrix environments.

 

Monitor & Resolve: Prioritize and resolve incidents according to criticality while maintaining high service quality.

 

Document Activities: Accurately record all support actions in the ticketing system, ensuring transparency and traceability.

 

Collaborate: Work closely with senior engineers and cloud specialists to escalate complex issues and contribute to continuous service improvement.

 

Take Ownership: Act proactively to identify recurring issues and implement sustainable solutions.

 

Your Profile

 

We’re looking for someone who is:

 

Experienced: Minimum 3 years in IT support, ideally in a Microsoft 365 or hybrid environment.

 

Technically Skilled: Strong knowledge of Microsoft 365 administration, Exchange Online, Teams, SharePoint, OneDrive, Intune, Active Directory, and Windows Server.

 

Customer-Focused: Excellent communication skills with a genuine commitment to delivering top-tier client service.

 

Bilingual: Fluent in both French and English (spoken and written).

 

Organized & Independent: Able to manage multiple priorities efficiently in a fast-paced, service-oriented environment.

 

Certified (a plus): Microsoft 365 Fundamentals (MS-900), Modern Desktop Administrator (MD-102), or similar certifications are an asset.

 

Why Join Us?

 

Be part of a supportive, innovative IT team working with modern Microsoft cloud technologies.

 

Grow your cloud and cybersecurity expertise through real-world experience and continuous learning.

 

Collaborate with international clients and contribute to impactful IT transformations.

 

Enjoy a professional environment that values trust, growth, and technical excellence.

 

How to Apply

 

Ready to take your Microsoft 365 expertise to the next level?

Send your CV and a short cover letter to

 

 

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