IT Support Engineer

Responsibilities

• Provide Level 1 IT support for internal users, including troubleshooting issues related to:

- Microsoft 365 (Outlook, Teams, OneDrive, etc.)

- Azure Active Directory and user access

- Network connectivity (Wi-Fi, VPN, LAN)

- Laptops (Windows 10/11 and macOS), printers, and peripherals

• Assist with device setup and configuration using Microsoft Intune
• Maintain and update IT documentation and knowledge base articles
• Escalate complex issues to Level 2/3 support when necessary
• Support onboarding and offboarding processes (account setup, hardware preparation)
• Collaborate with the IT team to improve support processes and user satisfaction
• Participate in IT-related projects and initiatives as needed

Profile required

• Apprenticeship in IT or equivalent
• Some experience in an IT support or helpdesk role
• Good knowledge of:

- Microsoft 365 and Azure environments

- Windows 10/11 and macOS operating systems

- Microsoft Intune for device management

- Basic networking concepts (IP, DNS, DHCP, VPN)

• Strong problem-solving and communication skills
• Customer-oriented mindset and a proactive attitude
• Ability to work independently and manage time effectively
• Professional-level English (spoken and written); French is a plus

Preferred Qualifications

• IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar
• Experience in a hybrid or remote work environment
• Familiarity with ticketing systems (e.g., Jira, Freshservice, ServiceNow)

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