IT Support Engineer

IT Support Engineer

Preparing and building the desktop, Laptop, and thin clients
• Inventory of devices and legacy hardware
• Producing deployment and other relevant inventory-related reports
• Validating client end-user data via a desk-side visit as part of the agreed end-user survey
• Data wiping of legacy hardware using the software application
• Handover – What was done\issues from the previous shift and what will be done on the next shift
• Organise deliveries – Liaise with Security and the loading bay
• Logistics – moving equipment where required and disposal of packaging, working alongside building management teams to ensure this is completed promptly.
• Stock management\Inventory updates
• Call off hardware from the logistic partner
• Manage team, absences, timesheet completion, and mandatory training
• Physical device deployment summary report
• QA – Quality control
• Laptops Operating System upgrades – contacting end users, arranging laptop drop off, building to Windows 11, arranging laptop pick up