IT Support Specialist

IT Support Consultant (Level 1 & 2)
Location: Geneva, Switzerland (On-site)
Contract Type: Temporary – Consulting Assignment
Workload: 40–42 hours/week
Schedule: Monday to Friday, between 08:00 and 18:00

Key Responsibilities

• Provide Level 1 & 2 technical support for users (hardware, software, network, and peripherals)
• Diagnose and resolve incidents via ticketing tools (remote & on-site support)
• Install, configure, and maintain devices, applications & user accounts
• Escalate complex issues to higher-level support when required
• Ensure excellent customer service and follow-up on user requests
• Maintain documentation and contribute to process improvement

Requirements

• Proven experience in IT Support / Service Desk (Level 1 & 2)
• Strong knowledge of Windows environment, MS Office / O365, Active Directory, and ticketing systems
• Ability to troubleshoot network & workstation issues
• Fluent English required; French highly appreciated
• Strong communication skills, proactive mindset & customer-focused attitude
• Ability to work fully on-site in Geneva (Monday to Friday)

What We Offer

• Opportunity to work in a dynamic, multicultural environment
• Competitive consulting package
• Daily collaboration with international teams & modern tech environment

If you're a motivated IT Support professional with a strong service mindset, we would love to hear from you. Apply now and join an engaging and fast-moving assignment in Geneva!

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