IT Support Specialist

As part of the expansion of its IT tea
IT Support Specialist
As part of the expansion of its IT team, our client is looking for an IT Support Specialist to provide hands-on technical support and ensure the smooth day-to-day operation of IT services.
This role is based in a structured and regulated environment, with a strong focus on delivering reliable, secure, and efficient access to workplace tools for all employees.
IT Support Specialist
OUr client is located in Geneva
Description
Provide Level 1 and Level 2 support for end users (workstations, accounts, Microsoft 365, and productivity tools)
Troubleshoot and resolve hardware and software issues in a timely manner
Prepare and configure devices (Windows and macOS) for new hires
Manage onboarding and offboarding processes (accounts, access rights, equipment)
Perform basic network troubleshooting
Maintain and track IT inventory (laptops, mobile devices, accessories)
Contribute to ongoing IT projects
Ensure endpoint compliance with security standards (updates, antivirus, policies)
Follow established IT procedures and checklists
Manage user access rights in line with approval workflows
Deliver clear, friendly, and user-focused support across the organization
Communicate effectively with users regarding issues and resolutions
Identify recurring issues and suggest improvements
Profile
Computer Science, IT, or equivalent experience
First of hands-on experience in IT support or helpdesk
Solid knowledge of Windows and macOS environments
Experience with Microsoft 365, endpoint management, and identity/access management
Strong service-oriented mindset with a focus on user experience
Excellent communication and interpersonal skills
Well-organized with strong attention to detail
Fluent in English and French
Job Offer
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