IT Support Specialist (6-Month Onsite Contract)

• Contribute to reliable daily IT operations in a fast-growing organization.
  
  • Gain hands-on experience with modern Microsoft 365 and endpoint management tools

About Our Client

Our client is an innovative medical technology company improving patient outcomes through advanced digital solutions. They operate in a regulated environment with high standards for quality, reliability, and user support.

Job Description

• Deliver L1/L2 technical support for laptops, accounts, and Microsoft 365 tools.
• Troubleshoot hardware and software issues onsite and ensure timely ticket resolution.
• Configure, prepare, and deploy Windows and macOS devices for new hires.
• Support onboarding and offboarding, including account setup and equipment allocation.
• Execute basic network troubleshooting and escalate issues when required.
• Maintain and update endpoint devices via Intune, ensuring compliance and security.
• Monitor and address Level 1 security incidents.
• Manage IT inventory including laptops, peripherals, and accessories.
• Perform routine user access updates and permission changes.
• Communicate resolutions clearly and maintain a user-focused service approach.
• Contribute to simple documentation, FAQs, and process improvement initiatives.
• Assist with small IT projects and ad hoc tasks as operational needs arise.

The Successful Applicant

• 1-2 years of experience in IT support, helpdesk, or similar role.
• Good understanding of Windows and macOS environments.
• Knowledge of Microsoft 365, Entra ID, and basic Intune endpoint configuration.
• Ability to troubleshoot common hardware and software issues.
• Comfortable working fully onsite and interacting daily with end users.
• Strong communication skills in both English and French.
• Organized, detail-oriented, and reliable in executing repetitive or basic tasks.
• Proactive, service-oriented, and able to work independently when needed.
• Familiarity with basic networking concepts.
• Positive attitude, willingness to learn, and adaptability to changing priorities.

What's on Offer

• Full onsite role offering strong exposure to IT operations in a regulated environment.
• Opportunity to develop hands-on experience with modern Microsoft 365 and endpoint tools.
• A 6-month mission starting ASAP with a clear operational impact.

Quote job ref

JN-012026-6935510

Job Function

Information Technology

Specialisation

IT Support

Industry

Technology & Telecoms

Location

Lausanne

Contract Type

Interim

Job Reference

JN-012026-6935510