/ L'annuaire des offres d'emploi en Suisse Romande

Junior IT Onsite Supporter

Entreprise
Arobase SA - Genève
Lieu
Vaud
Date de publication
25.11.2017
Référence
351063

Description

For one of our client based in Prilly, we are looking for a 


Junior IT Onsite Supporter


Brief description:

  • Installation of individual Workplaces (Notebook and Desktop)
  • Perform Install, Moves, Adds and Changes (IMAC) on defined Support locations
  • Support & solve end-users problems remote or on site
  • Perform Inventory scans for updating the Asset data
  • Dispatch tickets
  • Eventually take over team leader function in a On Site Ssupport team
  • Contact point for escalations
  • Monitoring and achieving the service level agreements (SLA’s), performing workshops, presentations and educations

Main activities:

  • Acknowledge, work and solve Software and Hardware problems
  • Preparation and installation of new Hardware and Software components
  • Align and control of customer requirements (dates, deliveries etc.)
  • Perform moves of workplaces and initiate repair process
  • Disposal of Hardware (on stock or for scrapping)
  • Performing and coordinating of Software updates, changes according to instruction
  • Perform inventory scans for Asset updates (Hard & Software)
  • Analyze complex problems and proposal of solutions
  • Support end-users for complex problems
  • Support endusers regarding agreed standard software
  • Instruct the end-users for the basic usage of the workstations (if needed)
  • Support end-users remote and on site
  • H&E support for Networkproblems
  • Ticket administration in the corresponding ticketing system
  • Adhere to defined process and work instructions
  • Dispatching tickets
  • Support and instruct less experienced support resources (Basic & standard Support Service)
  • Eventually take over team leader role for an On-site support team
  • Contact point for escalations
  • Monitoring and achievement of the service level agreements (SLA’s)
  • Perform workshops, presentations and educations
  • Languages: French and English

Benefits:

  • Friendly environment in a international company
  • Attractive working location
  • Continuing education


Postuler