Junior IT Support Engineer

Oryctérope Transalpin Sàrl presents a unique employment opportunity in the Swiss Alps. As a TransMarket Group Company, Oryctérope works at the intersection of finance, mathematics and technology in developing and improving proprietary trading strategies.

We are looking for a Junior IT Support Engineer with good problem-solving skills, attention to detail and an automation-driven approach to IT infrastructure.

Joining our office, you will learn constantly and use your growing expertise to innovate in a friendly, “work hard / play hard” culture. As part of a dynamic team, you’ll have the opportunity to contribute and collaborate across software and hardware support issues while building an IT career in beautiful Valais, Switzerland.

Responsibilities:
- Serve as first responder on the IT support queue - triage incoming requests and resolve common issues
- Support end users with third-party trading applications, including installation, upgrades and basic connectivity checks, escalating application and platform issues to senior colleagues
- Manage the lifecycle of office and workstation equipment - provisioning, imaging, configuration, troubleshooting, replacement and decommissioning
- Administer end-user accounts, access rights and software licenses (AD groups, password/MFA resets, SaaS and AI-tool seats)
- Provide in-person support for workstation, peripheral and hardware issues
- Assist with hands-on datacenter work - cabling, racking, cleaning, and replacement of UPS batteries, power supplies and failed components
- Maintain up-to-date internal documentation of processes and best practices, and document new procedures
- Assist in monitoring infrastructure and identifying software and hardware issues
- Progressively automate repetitive tasks (imaging, provisioning, onboarding) with guidance from the team
- Coordinate with third-party vendors and suppliers on repairs and deliveries

Requirements:
- IT-related education or experience
- Good manual skills and willingness to perform physical work - cabling, racking and hardware replacement - Dell, HP, Cisco
- Basic Linux familiarity (command line, file system, services) - Debian
- Basic Windows troubleshooting knowledge (AD concepts, logs, services)
- Willingness to learn scripting (Python, Bash) - we value automation of repetitive work
English required, French a plus
- Reliable, detail-oriented and proactive in asking questions
- This position requires physical presence and is fully on-site (no remote work)

This opportunity offers the chance to apply creative problem-solving skills to diversified IT infrastructure while joining an entrepreneurial team within the TransMarket Group of Companies. If you think you have what it takes, please get in touch.