Key Account Manager

Key Account Manager (80-100%)
The Key Account Manager is responsible for managing, developing, and retaining a portfolio of enterprise clients and prospects (organizations with more than 250 employees). Acting as a strategic partner, the role focuses on building long-term relationships, driving value, and supporting business growth.
Responsibilities
Manage and grow an existing portfolio of high-potential enterprise accounts
Identify and acquire new strategic clientsIdentify growth opportunities (upsell, cross-sell)
Build strong relationships with key decision-makers (C-level, IT or purchase Directors, Finance Directors, etc.)
Understand client needs and business challenges to propose relevant solutions
Anticipate churn risks and implement retention strategies
Lead contract negotiations and manage framework agreements
Track and report on key performance indicators (revenue, margin, pipeline, conversion rates)
Contribute to overall sales targets and company growth
Work closely with internal teams (BID management, Pricing desk, Sales Support, Presales and Consulting etc.)
Contribute to the development of tailored solutions for enterprise clients
Ensure successful delivery and implementation of client projects
Qualifications
Master’s degree (Business School, University, or equivalent)
Minimum 5 years of experience in key account management in IT or Printing Industry or B2B sales
Proven experience managing complex sales cycles and senior stakeholders
Mother Tongue French and English: Fluent, german a Plus
Strong sales and negotiation skills
Strategic thinking and analytical capabilities
Excellent communication and interpersonal skills
Ability to manage multiple projects independently
Proficiency with CRM tools and reporting systems
Leadership and proactivity
Customer-centric mindset
Resilience and results-driven attitude
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