Learning & Development Specialist Travel Retail Europe

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in more than 90 countries worldwide, with a network of almost 5,000 retail locations. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’Occitane en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife, ELEMIS, Sol de Janeiro and Vranjes Firenze.

With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions to create a better and healthier planet. The mission statement of the Group is: With empowerment we positively impact people and regenerate nature.

The L'OCCITANE Group is a certified B CorpTM.

CONTEXT & MISSION:
We are looking for a highly motivated Learning & Development Specialist for Travel Retail Europe.
In this role, you will contribute to improve our customer experience in the region by driving product knowledge as well as sales techniques to the field teams, collaborating with the Field Supervisors, Marketing and business partners training departments.
The position is based in Plan-les-Ouates (near Geneva) and reports to the Senior Learning & Development Manager Travel Retail EMEA & Americas.

1. Content Creation (60%)

• Quarterly Toolkits: Develop and update comprehensive training toolkits for quarterly use, including PowerPoint presentations, cheat sheets, product novelties, and interactive quizzes, ensuring alignment with the latest brand messaging and retail strategies.
• Digital L&D Tools: Design and edit digital learning and development tools, including video content (from filming to post-production and editing), and create engaging content for internal social media platforms or other digital channels.
• Train-the-Trainer (TTT) Modules: Create structured and practical TTT programs aimed at empowering in-market field managers & trainers, ensuring that they have the necessary tools and knowledge to deliver consistent, high-quality training.
• BA Certification Rollout Modules: Develop specialized training modules to support the Beauty Advisor (BA) certification program, including onboarding materials, skill assessments, and performance evaluation tools to ensure seamless rollout and consistent understanding across markets.

2. Training Facilitation (10%)

• Online Training: Lead the facilitation of monthly onboarding sessions for new joiners, as well as quarterly training on product novelties. Ensure these sessions are engaging, interactive, and cater to the needs of diverse learners across multiple regions.
• In-Person Training: Organize and deliver in-person training sessions during quarterly market visits (e.g., UK, Nordics, Germany) to monitor and reinforce the knowledge and service standards related to certification. Collaborate closely with local teams to identify training needs and provide tailored support.
• Collaborative TTT Sessions: Co-facilitate twice-yearly Train-the-Trainer sessions with the L&D Manager, supporting the continuous upskilling of in-market fields and aligning them with the latest company standards and strategies.

3. Train-the-Trainer Program (20%)

• Bi-Annual Sessions: Design and implement bi-annual Train-the-Trainer programs for field teams, focusing on content development, training toolkits, and practical workshops. Ensure smooth organization and execution of these sessions, including logistics, materials preparation, and follow-up on participant feedback and engagement.

4. Certification Rollout (10%)

• Phase 1 Rollout: Lead the initial phase of the Beauty Advisor certification rollout, focusing on top-performing stores (top doors). This includes organizing online recap sessions, creating knowledge quizzes, and conducting in-person assessments of BAs to ensure the consistent application of certification criteria.
• Monitoring & Follow-Up: Track the progress of certification rollout, gather feedback, and ensure that BAs are adequately supported throughout the process. Collaborate with fields to identify any challenges and address them promptly.

HOW YOU CAN FIT:

<

ul>