Manager - End-User Technology

Location: Geneva

Who is Sonar?
Sonar helps prevent code quality and code security issues from reaching production, amplifi es developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workfl ows.
Sonar analyzes all code, regardless of who writes it — your internal team, genAI, or third parties — resulting in more secure, reliable, and maintainable applications.
Rooted in the open source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies.
Today, Sonar is trusted by +7M developers worldwide, including teams at the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.
We believe in developing great products that are supported by great internal teams and a strong culture. We are highly committed to and obsessed with the company, users, each other, and our open source community.
We have high standards and hold each other accountable for acting with positivity, dedication, thoughtfulness, empathy, and passion daily.
We are deliberate with our decisions with high clarity of intention. At the same time, we feel extreme urgency and move forward quickly.
And lastly, we are highly effective and operationally effi cient. We operate collectively as One Team to accomplish our goals.
At Sonar, CODE is more than just an acronym – it's a mindset that defi nes daily operations.

Why You Should Apply:
At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help supercharge developers to build better, faster.
Sonar helps to continuously improve code quality and code security while reducing developer toil. This means that developers can focus on doing more of what they love and less of what they don’t. Our solutions don’t just solve symptoms of problems – we help fi x issues at the source – for all code, whether it's developer-written, AI-generated, or from third parties.
We have a dynamic culture with employees worldwide and hub offi ces in the USA, Switzerland, the UK, Singapore, and Germany. Team members should be able to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: supercharge developers to build better, faster.

The Impact You Will Have:
As Manager of Global End-User Technologies, you will own the strategy and daily execution of Sonar's global helpdesk function across all offi ces and remote locations.
You will transform end-user support from a reactive ticket queue into a data-driven operation where the metrics you defi ne and the insights you surface directly shape quarterly IT priorities.
By balancing immediate support needs against longer-term strategic goals, you will ensure every member of our growing global workforce has the reliable, frictionless technology experience they need to do their best work.
This role is ideal for a leader with deep experience in end-user technologies, strong operational judgment, and a proven track record of building a high-performing team of global support engineers with clear visibility into demand and delivery.

What You Will Do Daily:
Plan, prioritize, and assign daily support work for your team, balancing real-time user needs against quarterly strategic objectives
Defi ne and own operational metrics grounded in industry standards and best practices that measure helpdesk health and strategic impact, using data to drive prioritization decisions rather than defaulting to ticket-queue order
Develop direct reports through coaching, clear expectation-setting, and regular feedback, building a high-performing global support team
Create and maintain the team's operational plan, standards, and resource requirements, ensuring alignment with broader IT Operations goals
Communicate expectations, status, and escalations clearly to both your team and cross-functional stakeholders
Identify recurring issues and systemic gaps in the end-user technology environment, presenting solutions that reduce ticket volume and improve the employee experience
Engage proactively with colleagues outside the team — including Infrastructure, Security, and Engineering — to resolve cross-functional dependencies

The Experience You Will Need:
5-8 years of proven experience managing a global or multi-site helpdesk or end-user support team
Track record of defi ning operational metrics and using data to prioritize work based on strategic impact rather than volume alone
Experience creating and executing operational plans that align daily support work with quarterly and annual goals
Strong people leadership skills with demonstrated ability to develop and coach direct reports
Familiarity with Atlassian products and ITSM platforms (e.g., Jira Service Management, Confl uence)
Experience using or developing AI tooling to surface actionable insights or reduce end-user friction
Clear, empathetic communicator who can manage expectations across technical and non-technical audiences
Comfortable operating in a fast-paced, globally distributed environment with a hybrid work model

Why You Will Love It Here:
Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!).
Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains.
We have a fl exible work policy that includes 3 days in-offi ce and 2 days work-from-home each week for those located near our offi ce locations; some locations such as Dubai, India, Japan and Australia operate fully remotely.
We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them.
As the leader in our fi eld, our products and services are as strong as our internal team members. ● We embrace transparency with regular meetings, cascading messages and updates on the growth and success of our organization.

Benefi ts of Working with Sonar:
We encourage usage of our robust time-off allocations with 27 PTO days for our employees based out of the Geneva region, plus additional days based on seniority and circumstances.
We contribute 60% of the total cost for your pension; 13.5% to 15.5% of your base salary for savings; 2% for risk.
Commuting:Sustainable mobility options, including carpooling and the refund of 60% of the annual transportation subscription.
Global workforce with employees in 20+ countries representing 35+ unique nationalities.
We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.

We Value Diversity, Equity, and Inclusion:
At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualifi ed applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All offers of employment at Sonar are contingent upon the precise results of a comprehensive background check and reference verifi cation conducted before the start date. We do not currently support visa candidates in the US. Applications that are submitted through agencies or third party recruiters will not be considered.