Media Operations Coordinator - Technical Support (H/F) - CDI

We have become a leader in the world of professional automatic coffee machines by developing innovative solutions inextraction methods and quality control coffee products.

Profile

Education: Commercial CFC with technical affinity or Technical CFC with an interest in administration and media content

• Languages ; French C2 and English B2 (written), every other language is an asset
• IT Skills; Comfortable working with IT tools, experience with video editing software, and content management is a strong asset.

Missions

• Ticket Triage & First Response: Support the team by managing the initial triage of incoming tickets, resolving non-technical requests such as part number indentification, documentation, and general information.
• Telemetry & Asset Administration: Execute the day-to-day management of asset within the telemetry system and handle the creation and distribution of customer logins.
• Video Production & Library Management : Shoot, edit, and organize technical "how-to" videos, working under the guidance of experienced technicians for technical accuracy.
• Knowledge Base Management; Maintain the company knowledge base by writing and updating support articles to ensure information is accessible and current.
• Operational Support: Provide administrative and logistical support to the team of trainers and technicians to ensure smooth department workflows.

Start date : Immediately or to be determined

Type of contract : Permanent

Employment rate : 100%

Workplace : Sierre

Application period : 16.10.26