Operational efficiency consultant - 4 months

Entreprise :

International organization based in Geneva

Description du poste :

The Officer, Operational Efficiency will oversee an integrated approach to business development and continuous improvement for the grant management processes under their responsibility. Key responsibilities include:

Grant Regulations and Project Management:

• Coordinate the development of grant management regulations and operational policies across divisions.
• Ensure the quality of deliverables aligns with the operational efficiency approach.
• Propose timelines, define tasks and resource requirements, execute project activities, and track deliverables.
• Conduct stakeholder management activities, monitor and report on progress, and proactively resolve issues.
• Chair cross-functional meetings, participate in special projects, and provide inputs on grant management regulations.

Grant Operational System Design:

• Track and propose future operational system needs and assess resource needs and benefits.
• Develop and revise grant management procedures in consultation with business owners.
• Coordinate with business process owners and specialists for an integrated review of proposed changes.
• Develop business requirements, coordinate with IT on solutions development, and manage user acceptance testing.

Business Process Change Management & Support:

• Develop change management plans and materials in coordination with business owners and the Change Coordination team.
• Execute change management activities, implement an end-user support model, and ensure timely support for user queries and incidents.

Compliance Monitoring & Learning:

• Propose a risk-based monitoring approach for grant business processes.
• Monitor operational efficiency metrics, document exceptions, and report to senior managers.
• Draft FAQs for policy, process, and systems-related questions based on support queries.
• Undertake periodic diagnosis of operational business processes for improvements and good practices.

Additional Tasks:

• Undertake additional tasks as requested by the Head, Grant Portfolio Solutions and Support or Senior Manager, Operational Efficiency.

Deliverables:

• Reduction in workload and duration of key grant management processes over time.
• Successful delivery of project activities and milestones for the grant management transformation initiative.
• On-time delivery of business process changes according to agreed corporate timelines.
• Successful implementation of change management.
• Reduction in support queries and user errors.
• Longer-term improvement in individual performance of grant management staff on key operational efficiency metrics.

Description du profil :

• Experience with project management methodology;

  • Experience coordinating between cross-divisional teams;
  • Experience implementing organizational change using change management

  techniques.