Operations & Technology Coordinator

Our client, Philip Morris International in Lausanne, is hiring an Operations & Technology Coordinator

Are you passionate about process optimization, technology, and innovative solutions? Join the Content & Owned Media team at Philip Morris International (PMI) in Lausanne and play a key role in driving operational and technological transformation within the company’s global communications function.

Your responsibilities:

In collaboration with the Senior Manager of Technology and Operations, you will execute a range of initiatives to support the team’s operational framework. Key responsibilities include:

Team Operations- Coordinate day-to-day operations within the Content & Owned Media team.
- Maintain and optimize planning tools (e.g., SharePoint) and implement automation to improve workflows.
- Identify process bottlenecks and propose actionable solutions.
- Build strong cross-functional relationships to enhance collaboration.

AI & Generative AI Adoption- Support the adoption of AI and GenAI tools across the function, ensuring alignment with strategic goals.
- Coordinate the review of AI/GenAI business cases, maintain dashboards, and support the Global Comms teams with submissions.
- Assist in organizing training sessions on new technologies, including AI, DAM systems, and related tools.
- Keep relevant SharePoint pages, including those related to AI and Content & Owned Media, up to date.

Technology Enablement- Manage front-end and back-end operations of the Digital Asset Management (DAM) system to ensure seamless functionality.
- Lead technology adoption and process improvement projects.
- Design and implement operational tools, templates, and SharePoint site structures tailored to team needs.
- Monitor licenses, subscriptions, and storage quotas for MS SharePoint and other tools.

Your profile:

Key competencies:- Strong focus on process optimization and continuous improvement
- Governance and workflow management skills
- Excellent communication and interpersonal abilities
- Proficiency with digital tools and systems (MS 365, SharePoint, DAM, etc.)
- Solid understanding of AI technologies and their practical integration into workflows

Required experience:

• Proven experience coordinating team operations and streamlining processes
• Background in managing content/media-related operational frameworks
• Hands-on experience with planning tools and technology integration
• Experience supporting AI and GenAI adoption and maintaining relevant dashboards
• Ability to explain technical topics clearly to non-technical stakeholders
• Proactive mindset with a strong problem-solving orientation and a passion for leveraging technology

Why join PMI?

Philip Morris International is at the forefront of innovation in its industry. This role offers a unique opportunity to be part of a dynamic, global team driving digital transformation in a constantly evolving environment.

Interested? Don’t miss this opportunity to be part of an exciting transformation. Apply now!