POS Administrator (m/w/d)

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Project activities

• Ensure deployment of POS system components in compliance with corporate guidelines,
• Drive local resource trainings & UATs (directly or indirectly),
• Review and validate business questionnaires, gap lists & change requests before submitting to validation & then to 3rd level support (Global CC or 3rd Parties),
• Setup & follow-up implementation of integration to other systems (eCommerce & ERP mainly),
• Follow-up on deliverables and compliance to specifications,
• Coordination with 1st level support during all project phases

Ongoing activities

• Owner of the Central Servers:
  • Responsible of server performance and stability
  • In charge of POS software components running on the central servers: installations, update management, tests, backup, restore & event documenting
  • Coordinate with 1st level support for systems maintenance, system updates and setups review
  • Maintain global settings
  • Responsible of alignment of setups vs. global standards

• Controls stability of environment:
  • Control data flows from/to POS environment
  • Control & maintain services related to POS systems
  • Analyze event logs
  • Proactively drive corrective or preventive maintenance based on event logs
  • Controls execution of automated maintenance activities
• Coordinate with other Competence Centers
• Act as Business Application functional and technical expert:
  • Ensures 2nd level support activities: provide technical & functional support to L1 support and interface with 3rd level support
  • Review and validate business change requests before submitting to 3rd level support (run Q&A with L1 and business owners to clarify CRs, involve other competence centers for transversal/cross-system requirements)

• Bachelor's degree in Computer Science, Software Engineering, or equivalent practical experience
• A minimum of 4 years of experience in a similar role in an omni-channel retail environment
• Hands-on experience in enterprise class POS solutions, such as diebold, GK retail, flooid, or other
• Strong Networking and communication competencies and POS systems/Logic
• Excellent knowledge of MS SQL knowledge and MS Office environment
• Excellent knowledge of API architecture and mobile App. as well as hands-on experiences with API integrations
• High level of customer service orientation with the ability to manage a diverse customer base (users of IT systems) effectively
• Excellent communications skills with the ability to translate end user needs into technical specifications and vice versa
• A flexible, initiative and open-minded personality, reliable and results-driven with can-do attitude
• Fluency in English a must, any other language an advantage
• Work experience in dynamic, international environments with multi-cultural teams

• Coaching und Mentoring
• Homeoffice
• Markt- und leistungsgerechte Löhne
• Attraktive Weiterbildungs- und Entwicklungsmöglichkeiten
• Offene Unternehmenskultur
• Familienfreundliche Anstellungsbedingungen, Kinderbetreuung
• Interessante und abwechslungsreiche Tätigkeiten/Projekte

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