Reference Code:  113903

Retail Performance & Operations Project Manager

Plan-le-Ouates, GE, CH

Permanent

Surrounded by his family and guided by his strong entrepreneurial mindset, Georges-Edouard Piaget decided, in 1874, to create a watchmaking workshop in La Côte-aux-Fées, a small village in the middle of the Swiss mountains of the Jura.
Since that day, Piaget has pushed the limits to -do what has never been done before- and crafts sophisticated and flamboyant watches and jewellery creations.
Within the walls of our Ateliers de l-Extraordinaire, our master artisans continue to harness rare skills that have been preserved and perfected from generation to generation.
Today, Piaget-s exceptional craftsmanship is celebrated worldwide, supported by a strong global presence and a dedicated network of client support and retail colleagues who bring the spirit of our Maison to life every day.

« Always do better than necessary » is not only our founder-s motto; it is also the mindset that drives us every day to do what has never been done before!

Have you ever thought about becoming a member of the Piaget Family?

How will you make an impact? 

As part of the International Retail Department and reporting to the Head of Retail Development, you will be in charge of boosting retail performance, operational efficiency, and productivity in Boutiques and markets.

Your Core Responsibilities:

1. Boost Retail Performance

• Master and systemize monitoring and reporting (daily, weekly, monthly) reporting of market/boutique KPIs, including flash reports, productivity analysis, and rankings to markets and C-level management.
• Drive adoption and improvements of boutique dashboards (Google Looker) retail managers and boutique managers
• Define and challenge action plans with markets following KPI analysis 
• Propose, launch, and animate incentives/challenges to reach sales objectives
• Review and follow-up of yearly boutique actions: analysis, diagnosis, and follow-up

1. Drive Operational Excellence

• Update and improve the content of the international Retail Book for Boutiques with other HQ departments and ensure its constant update relevant to business challenges and context
• Monitor adoption of the international Retail Book in boutiques to ensure operation standards are met globally
• Perform operations & efficiency reviews in/with markets and boutiques to ensure highest level efficiency of non-selling duties in Boutiques
• Ensure preparation for boutique audits and foster action plans to reach audit targets  
• Improve and apply boutique operational kits for new openings/closings/relocations  

1. Master Digital Tools in Boutiques

• Support coordination and follow up on new (digital) tools and services driven by the Maison and the Richemont Group
• Sponsor implementation and adoption of omnichannel projects and applications

1. Drive Transversal Projects

• Support Customer Service, Client, VM, and Store Design departments on all cross-functional projects linked to improvements in operational excellence and performance
• Monitor and support implementation and adoption of Customer Service tools in boutiques (cleaning kits, engraving machines, remote repairs etc.)
• Participate in quality policy improvements linked to stock maintenance

What Makes You Exceptional:

• Master Degree in Business or equivalent
• Min. 5 years of experience in luxury Retail (ideally internationally); previous roles as Boutique Manager/Deputy are a big plus
• Strong understanding of the operational management of a store network, its KPIs, and the levers to improve them
• Agile with numbers, proven analytical skills, and expertise in driving performance
• Proficiency in MS Excel and MS PowerPoint is a must; savvy knowledge of Google Looker is (or other similar reporting tools) is a big plus
• Strong working ethics and ability to work independently as well as in transversal teams
• Experience in leading cross-functional projects; capacity to influence around a project
• Excellent communications and presentation skills (oral & written) in English; any other language is a plus
• Proactive, ambitious, and not afraid of growing with challenges

Still Wondering Why Piaget?

• A Welcoming Team: Join our friendly, open-minded, and talented team, where your skills will be valued and your contributions will make a real difference.
• Dynamic and Engaging Work: Experience daily activities that are interesting, challenging, and diverse, keeping you engaged and motivated.
• Investment in Your Growth: We are passionate about developing our people, and you will have access to various training and development opportunities to enhance your skills and advance your career.

The Piaget culture of encouraging Extra-Care, fostering Mastery and bringing out the Extraordinary in our people, means that we will always go further, doing -what has never been done before-. Together. If you want to become a part of it do not hesitate to apply!