Russian Speaking Key Account Manager

Step Into the World of TENco

At TENco, every detail is intentional, every experience is extraordinary.

We are Switzerland’s most exclusive private membership club, dedicated to elevating every moment for our special members. TENco is more than a network – it is a curated universe of life-changing opportunities, built on trust, impeccable service, and flawless execution.

Joining TENco means joining a team that sets the standard for excellence. We create unforgettable experiences and open doors that few can. We move fast, think boldly, and expect only the highest calibre of creativity in everything we do.

About the role
As our Russian-speaking Key Account Manager, you will work closely with our Relationship Managers to fulfil the unique requests of our members and guests. While your primary focus will be on the execution and accurate documentation of booking requests, you will also research rare luxury items and exceptional experiences that delight our members.

Additionally, you will provide in-person client support in Geneva when required, organize high-end events from start to finish, and oversee the coordination of important deliveries.

Our office is based in the beautiful city of Geneva, and while our team is spread across the world, this position is full-time and on-site, with the flexibility to work from home on Fridays.

Responsibilities
Booking & Client Requests
Research and compare offers to secure the best options and value for our members.
Arrange and confirm booking requests, both for members and walk-in clients.
Handle booking changes and respond to special inquiries with efficiency and care.
Communicate directly with clients when needed to clarify details and confirm arrangements.

Research & Opportunities
Identify and research unique offers, products, and experiences that are relevant to our members.
Support Relationship Managers by scouting exclusive opportunities and rare luxury items.

Client Account Management
Maintain accurate and up-to-date client information in our database.
Document all client requests and interactions to ensure full traceability.
Support client invoicing and follow up on payments when necessary.
Partner & Event Coordination
Liaise with providers and partners to guarantee smooth execution of client requests.
Assist with the organization of bespoke events and the coordination of important deliveries.

Your Profile
Education: Master’s degree in Management or a luxury-related discipline.
Languages: Native-level Russian, fluent English and a min. B1 French
Experience: Background in the luxury industry or service-oriented industries. Previous client-facing experience is a strong advantage.
Skills: Highly organized, detail-oriented, and able to perform under pressure in a fast-paced environment.
Mindset: Proactive, self-motivated, and genuinely customer-oriented – you care about delivering the best to our members.

This is a great opportunity for someone who loves luxury, thrives in remote work, and wants to make want to contribute to the growth of a highly curated international brand. If it is you, please apply! ?