SAP FSM Business Systems expert and Service Delivery Manager

Your tasks

• Manage the technical implementation of the SAP FSM Solution with various constellations of connected back end systems including SAP ECC CS, non-SAP ERP systems and in the future S/4HANA Service Management
• Manage the SAP FSM application, implementing change requests and 2nd level support, fixing tickets for Key User
• Accountable for the SAP FSM end-to-end operation for system stability, maintainability and performance
• Act as Business Partner interacting directly with different Stakeholders (Head of Customer Service business, Business Process Owners, Key Users, ERP Functional Experts, External Partners, SAP AG, IT team...)
• Write and keep updated technical documentation
• Enrich permanently solution database to increase 1st level support ticket fixing
• Adhere to process harmonization and standardization guidelines, security best practices, GDPR regulation

Your profile

• Bachelor/Master degree (Economic, Business, IT or Engineering)
• SAP FSM
• SAP ECC CS, S4/Hana Service Management, SAP Service Cloud knowledge a key differentiator
• Proven record as external and/or in-house consultant dealing with full SAP FSM implementation and integration with back-end systems
• Knowledge and experience of implementing the FSM Cloud Connector (proaxia FSM Cloud Connector) integrated with SAP ECC CS and/or S/4HANA
• Strong knowledge in interface technology (EAI, CPI,...)
• Knowledge of the Engineering Machinery and Component Industry Customer Service processes an asset
• Excellent English level (oral and written) to be used nearly 100% of the time. French, German, Italian or Chinese an asset
• Self-starter, Hands-on attitude, Solution finder and Pro-active
• Customer oriented

Benefits

Clear vision and purpose

Sustainability and innovation focus

We have high sustainability and innovation goals. Let's work towards a sustainable future together.

Excellent learning tools

We provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.

Great career opportunities

As a global acting company we provide many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.

Your contact

Fanny Brault

HR Manager

Web

E-Mail

Rue du Pré-de-la-Fontaine 8
1217 Meyrin
Switzerland

View larger map

Your work route

Apply now

Who we are

GF Machining Solutions is the world-s leading provider of machine tools, diverse technical solutions and services to manufacturers of precision molds and tooling and of tight-tolerance, precision-machined components. The key segments we serve include the aerospace, automotive, medical, energy, information and communications technology (ICT) and electronics industries

GF Image movie 2021 #GoingForward - German subtitles

GF is one of the "50 Sustainability & Climate Leaders" - EN subs

Die-Sinking EDM Family - Dive into your future-shaping solutions

Emphasizing productivity and quality - New LASER S 2500 U - Reichle Technologiezentrum GmbH