School Admission Officer

Purpose of Role
This is a senior role, responsible for attracting and driving student enrolments to meet ambitious targets, building relationships with prospective families, and collaborating with all stakeholders involved in the admissions process. The role will oversee lead conversion (generated by our marketing team) to enrolment. This is a role for someone who is a natural leader, performance-driven, and comfortable with using data strategically.
The Head of Admissions reports solid into the Head of the school and has a functional reporting to the Regional Head of Admissions.
The Head of Admissions is a member of the School Senior Leadership Team.

Key Responsibilities
Recruitment and enrolment management:
Advise prospective parents & stakeholders on our value proposition (profile, programme, fee structure and all services provided) across all sales channels.
Primary responsibility of implementing the Schools Admissions process, including the nurturing of the sales funnel (at all stages), guaranteeing the best family experience journey, customer service, negotiation, and objection handling, commercial scripts, and parent communications.
Make the adequate follow-up to all potential leads to warm the prospective sales (through school tours and meetings) and convert them into new enrolments.
Create, organise, and deploy innovative open days and recruitment events (virtual and presential), as well as admissions meetings, while displaying an excellent customer experience service.
Support the School responsible in carrying out assessment of prospective students per the admissions policy.
Implement all policies and documentation related to student admissions (including toolkits, templates, scholarship programmes), with the support of stakeholders following ISP guidelines, to ensure consistency in admissions standards and processes.
Monitor and develop lead generation activities, work with the ISP Heads of Marketing and Admissions, to ensure admissions targets are met.
Work with the Head of School and SLT to develop appropriate programmes and campaigns, such as referral schemes, scholarships, or working with feeder schools.
Regularly review and develop admissions documents, parent communication platforms and templates, and marketing collaterals to ensure accurate information and best practice.
Ensure that the school implements ISP customer service and customer experience standards and conducts regular trainings and refresher trainings for all admissions team front facing staff.

Networking & Building relationships:
Develop and nurture mutually beneficial relationships with feeder schools, nurseries, universities, local businesses, government entities, education agents and other organisations to maximize student recruitment and retention at the school.
Support the Head of School with participation in relevant national and regional conferences, events, and competitions to raise the profile of the school, students, and faculty.
Work with parent-facing administrative staff closely, to ensure an outstanding coordination among all internal stakeholders involved in the process and that first impressions of the school are excellent leading to positive visitor experience.
Advise on effective continued support and communication to new families after students enrol at the school - ‘after sales care’.

Enrolment targets & Data management:
Work closely with the school leadership team to establish recruitment and retention targets: by analysing the demand appetite, enrolment data and identification of trends.
Lead and prepare comprehensive reports based on data analysis and provide recommendations for adjustments to recruitment tactics, customer excellence and operational efficiency.
Maintain the CRM system by ensuring it is up to date, accurate and effectively utilised for tracking and managing student prospective information.
Take ownership for agreed retention targets.
Ensure school has clear retention data and targets to work towards.
Ensure school meet retention targets by developing and implementing a structured and personalised approach to retaining existing families based on gathering the appropriate information and early identification of at-risk families with a clearly thought-out action at the school.

Skills, Qualifications and Experience
Bachelor’s Degree from a relevant field (business administration or similar).
Preferably multilingual (French and English are a must).
Familiarised with both, Geneva, and international markets (demographical, social, and cultural knowledge).
Demonstrable experience in the commercial “service” sector (ideally in the educational sector and the student recruitment, enrolment, and retention fields, but not a “must”).
Strong data management, analytical skills, and proficiency in technology for accurately organising, analysing admissions data, generating reports, and ensuring compliance with data regulations.
Experienced in managing a CRM system (HubSpot or Salesforce, preferred).
Articulate, communicative, and able to present information in a concise and professional manner.
Organisation skills: well organized and able to prioritise tasks.
Excellent skills in Customer Experience.
Critical thinking.
Leadership skills: ability to manage self and a team effectively and work in cross functional teams.
Ability to initiate opportunities for self and others and to find solutions to ensure tasks are completed within specified timescales.
Ability to negotiate, persuade and motivate others.

ISP Leadership Competencies
You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.
1.Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.

2.Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback, supporting others in their continual learning, development, and growth.

3.Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and can motivate and inspire others through the process of creation through to completion.

4.Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.

5.Resilience. Can deal with setbacks and challenges calmly and effectively.

6.Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.

7.Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose, and Principles.

8.Leading & Inspiring Others. Supports, encourages, and inspires students, colleagues and teams so that they give their best.

9.Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organisation.

10.Influencing & Communication. Consistently informs, influences, and inspires students, parents, and colleagues through timely and effective communication.

11.Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.

12.Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.

13.Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises, and balances resources to achieve the desired outcome.

14.Diversity & Equity. Has the sensitivity, awareness, and skill to understand the values, behaviours, attitudes, and practices across cultures that supports all children and adults to learn and work effectively.