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Senior Solution Consultant

Entreprise
Agentil SA
Lieu
Satigny
Date de publication
29.03.2018
Référence
608584

Description

MAIN MISSIONS
Associated to the practice “Enterprise Service Management”, your main duties will be the following:
ServiceNow implementation, including configuration, customization, interfacing with other solutions
End-user training
Participate to the elaboration and enrichment of our ServiceNow offers

REQUIRED PROFILE
This job requires proven experience in defining and deploying best practice ESM processes, and identifying solutions from a people, process and technology perspective. Some key requirements include:
Proficient in process management competences
Solid experience in requirements gathering, including experience in creating business process documentation
Demonstrate ability to influence and consult (providing pros and cons options as well as risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
Proven team player and team builder

Education and experience:
Minimum of 5+ years’ experience with leading ITSM toolsets such as ServiceNow, HP Service Desk, HP Service Manager, CA Service Desk, IBM TSRM/CCMDB and Remedy ARS
A master’s degree or equivalent in Information Technology
Solid background in IT operational support or consulting, with experience in ITSM/ITIL process analysis and improvement
JavaScript, SQL, LDAP, web services integrations
Data cleansing and migration
ITIL V3 Foundation Certification required
ServiceNow Certified System Administrator is a plus

INTERPERSONAL SKILLS and LANGUAGES
Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
Service and team spirit, independent and willing to take initiatives
Fluent English and French skills are essential for this position

Would you like to join a company offering interesting perspectives and be part of our young and enthusiastic team? Do the requirements match your profile? Then do not hesitate and mail your resume, including a cover letter to hr@agentil.com, under the reference GE_SN_Consultant.

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