Senior Switchboard & Office Services Coordinator

Description

Managing a high-volume switchboard and ensuring professional communication
- Coordinate operational support activities including travel arrangements

Our client is an international company based in Geneva.

Operate and manage a high-volume, multilingual switchboard (French/English required; additional languages are a plus), ensuring seamless call handling and exceptional service at all times
Oversee the CISCO system, including call routing, message handling via the operator console, and support for senior management and executive-level communications
Handle all interactions with the utmost confidentiality, discretion, and professionalism, particularly when dealing with VIPs and senior stakeholders
Apply strict security protocols, including identifying and managing suspicious or fraudulent calls
Coordinate travel arrangements, including:
- Advising on domestic train travel (CFF)
- Managing international travel requests
- Administering subscription renewals
Manage and follow up on facility-related requests via the internal ticketing system, ensuring proper coordination with relevant teams and timely resolution

Profile

Proven experience (minimum 5 years) in a similar role within a high-expectation, service-driven environment
Strong command of French and English (C1 minimum); additional languages are an advantage
Solid technical comfort with telephony systems and administrative tools

Personal Attributes

Service-driven, proactive, and solution-oriented mindset
Excellent communication and interpersonal skills, with the ability to interact confidently across all levels of the organization
Strong ability to remain calm and efficient under pressure
High level of discretion, tact, and reliability
Team player with a collaborative approach and willingness to share knowledge
Ability to explain processes clearly and support users in a pedagogical manner

Full time role.

Quote job ref

JN-052026-7027060

Job Function

Office & Management Support

Specialisation

Receptionist

Industry

Financial Services

Location

Geneva

Contract Type

Permanent

Job Reference

JN-052026-7027060