Senior Switchboard & Office Services Coordinator

We are seeking a highly professional and discreet individual to
Senior Switchboard & Office Services Coordinator
We are seeking a highly professional and discreet individual to manage a high-volume switchboard and ensure seamless communication with internal teams and senior stakeholders.
The role also oversees telephony systems, travel coordination, and facility requests, delivering efficient, service-driven operational support in a demanding environment.
Senior Switchboard & Office Services Coordinator
Our client is an international company based in Geneva.
Missions
Operate and manage a high-volume, multilingual switchboard (French/English required; additional languages are a plus), ensuring seamless call handling and exceptional service at all times
Oversee the CISCO system, including call routing, message handling via the operator console, and support for senior management and executive-level communications
Handle all interactions with the utmost confidentiality, discretion, and professionalism, particularly when dealing with VIPs and senior stakeholders
Apply strict security protocols, including identifying and managing suspicious or fraudulent calls
Coordinate travel arrangements, including:
Advising on domestic train travel (CFF)
Managing international travel requests
Administering subscription renewals
Manage and follow up on facility-related requests via the internal ticketing system, ensuring proper coordination with relevant teams and timely resolution
Profil du candidat
Profile
Proven experience (minimum 5 years) in a similar role within a high-expectation, service-driven environment
Strong command of French and English (C1 minimum); additional languages are an advantage
Solid technical comfort with telephony systems and administrative tools
Personal Attributes
Service-driven, proactive, and solution-oriented mindset
Excellent communication and interpersonal skills, with the ability to interact confidently across all levels of the organization
Strong ability to remain calm and efficient under pressure
High level of discretion, tact, and reliability
Team player with a collaborative approach and willingness to share knowledge
Ability to explain processes clearly and support users in a pedagogical manner
Conditions et Avantages
Full time role. jid20aafdaafr jit0522afr jpiy26afr